Help & Support

[jackrobertnich…]

Hi,
I have recently formatted my Iphone. Since then I have not been able to connect to the internet via giffgaff. I can phone and send messages no problem! I can also connect using wifi. I have downloaded the giffgaff app and installed the correct profile and also manually added the mms settings... Still not working! Help me, please!

[ak31121978 cicerone]

enter the settings manually
See here.
Gg iphone settings.
If you have wifi, you can download the giffgaff app. This can set your apn settings for you, but you will need to set your mms settings manually. Or you can enter all the settings manually. See here.
Delete any profiles installed, even GiffGaff. Go to settings / general and scroll down to see if any profiles are installed. If so then delete them. Then

Go to Settings
General
Mobile Data
Then scrol l down to Mobile Data Network

Mobile Data

APN ... giffgaff.com
Username ... vertigo
Password ... password
Visual Voicemail (just leave as is, giffgaff do not support visual voicemail)

MMS

APN ... giffgaff.com
Username ... vertigo
Password ... password
MMSC http://mmsc-ac.mms.o2.co.uk:10021/mmsc
MMS Proxy 193.113.200.195:8080
Max message size 2097152
MMS UA Prof URL (just leave blank)
Do NOT press the " Reset Settings " button when you’ve done this.

Once the settings are in, turn your iphone off ( via the red slider ) till the screen is completely blank. Then reboot. If you do not see the apple logo, the settings will not stick.

Then, press Settings /Messages and ensure that MMS Messaging button is set to ON.

In settings messages turn imessages on.

Please also ensure that the Enable 3G button and the Mobile Data button are set to ON. (Press Settings, then General, then Mobile Data).

Then Settings /Phone And check My Number is correct

Go to Settings /Carrier and switch automatic On. The carrier should then show O2-UK



Also note that Picture messages cost 16p and are not included in any goodybags.

Also the mms must be kept under 300 kb in file size.

To set up imessage.

Make sure you are running the latest ios software.
Select settings
Select messages
Enable imessage
You should see a message saying activating
Scroll the page up. You will see.
Send and receive. Click on addresses.
On that page you will see your phone numbers and email addresses.
Thats it.
You may also find this link very helpful

http://bit.ly/K95m1N

If your iDevice keeps resetting the data settings to something other than giffgaff, see here
www.bit.ly/iphonenocellulardata

If it helps,
Feel free to use this post at a later date

[w69d top cat]

Hi, Have you checked / added the giffgaff Internet settings on your iPhone

Depending on your iPhone iOS version and international language ""British English"" Or ""English""

iOS 7
Settings~Mobile~Mobile Data Network
Settings~Cellular~Cellūlar Data Network

iOS 6
Settings~General~Mobile Data~Mobile Data Network
Settings~General~Cellūlar Data~Cellular Data Network

iOS 5
Settings~General~Network~Mobile Data~Mobile Data Network
Settings~General~Network~Cellular Data~Cellular Data Network

Now check your settings are the same as these ,these are latest APN Settings for the iPhone which are slightly different to the normal ones and are the same as the iPhone app http://itunes.com/apps/giffgaff/mygiffgaff recommends / uses Which you can also use to get the Internet settings (but you'll still need the mms settings added manually )

please can you first reset the network settings as this can solve many problems with no Internet or can't send picture messages

Settings ~ General ~ Reset ~ Reset Network Settings

(once pressed the iPhone should reboot by itself )

Once the iPhone has automatically restarted goto the apn settings page

•APN =giffgaff.com
•Usernamė =vertigo
•Password =password

MMS Settings

•APN =giffgaff.com
• Username =vertigo
•Password =password
•mmsc=http://mmsc.mediamessaging.co.uk:8002
•mms Prōxy = 82.132.254.1:8080
•mms Max Message Size = 2097152
•mms ua Prof URL (just leave blank)

 

After editing the settings just press the Home Button (don't press the reset tab ) ,Now please reboot your iPhone

(((General info : The text to 2020 won't install the mms settings on an iPhone , but will only install the (--older unsigned-- ) Internet ones, which will have giffgaff instead of the new username of vertigo

MMS will NOT work unless 3G is ON

Lastly check that the MMS button in the Settings. (Settings~Messages) Make sure MMS Messaging is set to ON.

And remember that MMS / Picture Messages cost 16p (24p for none uk networks )and are not included in any Goodybag ( Mobile Data must be on to receive MMS messages)

[ralfers78 pioneer]

have you txt the word settings to 2020 and also you can check the signal in your area by the link http://giff.ly/ggservice

[ladyice]

have u tryed texin SETTINGS to 2020 that shud work ? x

[mathew40 I boldly went... · Accepted solution]

Hi there and welcome to the community jack.
To set up your internet and mms "settings" using giffgaff,using your iphone.

If you have access to wifi,simply go to the app store, and download the "my giffgaff" app,or simply click onto the link below to go straight there and download the app.

http://itunes.appld.com/gb/app/my/giffgaff/id571246020?mt=8

Once you have downloaded the app,open it and click onto MORE.
Then click onto Apn "settings" Your "settings" will now be installed for you.

If you would like to manually enter your "settings". Here they are.

1) check if you have an old profile.

2) Head to "settings"-General-profile. If you cant see an old profile,move onto number 2.If you Can see an old profile,tap it and press remove.

2) Go back to "settings"-General and press reset.

3) Press reset network "settings" and follow through.This will delete your wifi passwords,and you may need to enter your passcode,at which point your iphone will reboot.

4) Go back to "settings"-General- mobile data or network,depending on your ios version.

5) Tap mobile data network. Now under mobile data.enter. APN-giffgaff.com Username-vertigo Password-password

Leave visual voicemail as it is. 6) scroll down,under mms enter. APN-giffgaff.com Username-vertigo Password-password MMSC-http://mmscmediamessaging.co.uk:8002 MMS max message size-2097152

finally,give your iphone a few minutes to think and you should be up and running.

Also take a look a great guide,by clicking onto the link below.

http://community.giffgaff.com/t5/settings-for-your-device/How-to-giffgaff-iphone-all-ios-versions/ta...

If you have updated to iOS-7,check out the link below,cheers.

http://community.giffgaff.com/t5/Settings-for-your-device/iOS-7-Internet-and-MMS-set-up/ta-p/9911035