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newcomer
daynahowen
Posts: 5
Registered: ‎27-12-2013

Invalid SIM ?! :(


So the issue is that my iphone 4 is locked to O2 and when I put the giffgaff sim in, with my goody bag on it, it says invalid sim and it won't work. Or it says no service. It is 100% certainly locked to O2 and came from an apple store, donated for an auction a couple of years ago. but on my phone it won't let me see the phone number either, even though on this site it shows my number so is seemingly active. Also I have tried changing the mobile data (I think it's called) and mms to giffgaff.com and I have tried turning flight mode on and off and I have restarted my phone a lot but nothing's working. I cannot sync with itunes as has been suggested on the forum as I don't have a laptop or computer anymore. Would really appriciate some help. Thanks so much guys
jjrutt
Posts: 894
Topics: 1
Kudos: 70
Best Answers: 21
Registered: ‎20-10-2012

Re: Invalid SIM ?! :(

What an settings do you have installed.
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newcomer
daynahowen
Posts: 5
Registered: ‎27-12-2013

Re: Invalid SIM ?! :(

What settings do you mean & how do I find them?
elbubsio
Posts: 2,593
Topics: 23
Kudos: 689
Best Answers: 467
Registered: ‎14-10-2013

Re: Invalid SIM ?! :(

Hi,

 

I know you've said you are, but are you SURE the phone is locked to O2?  How have you verified this?  It's just that apple stores are pretty much the only place you can get iPhones that don't lock to their first network.  You also say it was a donation to an auction at an apple store, but maybe it came from somewhere else?!

 

The only other thing I can think of is maybe it's a faulty SIM or not yet fully activated.  Activations have been slow over the last couple of days due to that pesky christmas thing :smileyhappy:  If you only joined yesterday, this is quite likely.  Can you try the SIM in another unlocked phone to verify it works.  That would be helpful in solving this :smileyhappy:

 

Hope that helps :smileywink:

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rayhoo
Posts: 38,703
Topics: 24
Kudos: 4,254
Registered: ‎21-07-2010

Re: Invalid SIM ?! :(

I believe you still need to sync with itunes for your SIM to be recognised.

General note: To recover forgotten username, e-mail address and password, text "Pass" to 43430


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bruno00
Posts: 3,106
Topics: 22
Kudos: 382
Best Answers: 213
Registered: ‎06-10-2011

Re: Invalid SIM ?! :(

1. go to settings-general-about on your iPhone. You should be able to see who is your original network provider there.
2. if it is o2 go to www.checkmend.com/uk to check if your IMEI (dial *#06#) is not on the blacklist. If it is you cannot use your phone in the UK.
3. if it is not blacklisted and locked to o2 but you still cannot use it check your modem firmware (settings-general-about) if it is 06.15 your phone was jailbroken in the past modem firmware needs to be downgraded via Redsn0w (you do need to have pc or laptop to do that)
4. I have been switching sim card around and they pick signal withuot synchronising with iTunes so I do not think it is a big factor (but it may be)
newcomer
daynahowen
Posts: 5
Registered: ‎27-12-2013

Re: Invalid SIM ?! :(

Yeah in the about settings it says O2 UK. And under carrier it says O2. When I first got the phone about a year and a half ago I went to an O2 shop to ask if I could change it to orange and they told me it was locked to O2. I mean it would be so much easier if it was locked to something else as now I've got no idea what the problem is and I really wanted to use giffgaff as it's such a good value. Just confused why O2 works but giffgaff doesn't. :smileysad: thanks for all your help! I can't think of anyone it know that doesn't have a 5, so a different sim, or an unlocked phone. :smileysad: I've ordered a new sim incase it's faulty so I'll give it a few days and try that one!
rayhoo
Posts: 38,703
Topics: 24
Kudos: 4,254
Registered: ‎21-07-2010

Re: Invalid SIM ?! :(

Good, I hope you get it sorted out soon.

General note: To recover forgotten username, e-mail address and password, text "Pass" to 43430


Buy a goodybag from your airtime balance       Start your next goodybag today


Get a free giffgaff Sim