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newcomer
dcheung87
Posts: 10
Registered: ‎12-07-2012

Iphone 4 - Mobile Data - NOT WORKING!!

Hi all,

 

So basically my mobile data connection doesn't work even with 3G on, and hasn't done since yesterday afternoon around 1pm.

 

I've tried doing the "reset settings" inputting the username/password etc. several times as well as turning off/on the phone but to no avail... ><

 

Even tried removing the APN carrier profile and installing again by texting 2020 and installing using the link and re-doing the above steps, but yet again nothing happens.

 

Wi-Fi works still at least...

 

My top-up happens on the 5th of every month, and I'm aware there was a change in the Internet allowance from 6th November for £10 goodybag (which is what I'm using at the moment).

 

I've also messaged an agent so waiting for response from them, but just thought I'd post here as well to see if anyone else has a similar issue to mine?

 

PLEASE HELP!! FRUSTRATING! ><

 

Thanks.

mary282
Posts: 1,205
Topics: 6
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Best Answers: 98
Registered: ‎20-06-2012

Re: Iphone 4 - Mobile Data - NOT WORKING!!

A Guide for iPhone 4 - http://bit.ly/giffgaffiphone4

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sairaadnan
Posts: 2,651
Topics: 7
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Best Answers: 377
Registered: ‎05-05-2012

Re: Iphone 4 - Mobile Data - NOT WORKING!!

try again

 

delete any profile in Settings>General>Profile (I think that's where profile is) and enter the APN settings again! Restart then it should work

Enter these settings into your iPhone

For IOS 5 or Lower
Select Settings -> General -> Network -> Cellular Data Network (or Mobile Data Network)

For IOS 6
Select settings> general > Cellular data or Mobile data > mobile data network ( **cellular data settings **)>

Cellular Data
APN: giffgaff.com
Username: giffgaff
Password: password
 
Visual Voicemail
leave blank as giffgaff do not provide it
 
MMS
APN: giffgaff.com
Username: giffgaff
Password: password
MMSC: http://mmsc-ac.mms.o2.co.uk:10021/mmsc
MMS proxy: 193.113.200.195:8080
MMS Max Message Size: 2097152
MMS UA Prof URL: leave blank
 
Once you have manually entered these settings restart the Iphone and you should be on your way!

Click on Yellow Star on your left or 'Accept as Solution' If I have helped
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enigma
macca28
Posts: 15,743
Registered: ‎05-08-2011

Re: Iphone 4 - Mobile Data - NOT WORKING!!

giffgaff an iPhone 4  http://bit.ly/giffgaffiphone4

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newcomer
deanoz999
Posts: 1
Registered: ‎08-12-2011

this has has happened to me and several others who topped up on the 5-6th november

This is so fustrating. this has happened to many people and all we keep getting in reply is people saying about apn settings. this is clearly a bug with the top up and not our phones

 

newcomer
dcheung87
Posts: 10
Registered: ‎12-07-2012

Re: Iphone 4 - Mobile Data - NOT WORKING!!

Just wondering, if I delete the profile, do I need to text 2020 and reinstall and apply the giffgaff profile again??

I'm guessing I do. That's what I did previously.

Thanks
dalan
Posts: 43,422
Topics: 118
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Best Answers: 4,208
Registered: ‎24-10-2011

Re: Iphone 4 - Mobile Data - NOT WORKING!!

Have you checked the network status in your area.
Poor Network / No Signal Received
Have a read of

http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Getting-Checking-Signal/td-p/3764957

O2 Status and Coverage
Check the O2 status and coverage:

O2 status: http://bit.ly/o2status
O2 coverage: http://bit.ly/o2coverage

Restart/Reboot/Reset
A quick restart and/or a reboot of the device can help you get reception on your phone. If these don't help then sometimes you may need to restore the device to factory settings (how it was when you took it out of the box) but then you will need to reinput your internet settings.

Airplane/Offline Mode
Turning the device into airplane/offline mode and back into normal mode can, a lot of the time, get you a bar or two of reception in bad coverage areas but also full reception if it just a temporary network issue!

If it helps,
Feel free to use this post at a later date
If I helped click ''solutions and kudos'' thanks.
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nate37
Posts: 9,137
Topics: 81
Kudos: 1,967
Best Answers: 1,145
Registered: ‎08-02-2012

Re: Iphone 4 - Mobile Data - NOT WORKING!!

have you checked in my giffgaff whether your goodybag is still showing the correct data allowance? some people have found their's has been set to zero over the last couple of days. -  If this is so then you need to let the agents know this so they can fix it.

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newcomer
dcheung87
Posts: 10
Registered: ‎12-07-2012

Re: Iphone 4 - Mobile Data - NOT WORKING!!

Yep, have done this already...

Coverage and status is fine...
newcomer
dcheung87
Posts: 10
Registered: ‎12-07-2012

Re: Iphone 4 - Mobile Data - NOT WORKING!!

Goodybag says: LIVE Giffgaff £10 NOW until 05 DEC 247mins left, unlimited texts, unlimited data