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om2
academic
om2
Posts: 1,433
Registered: ‎04-03-2011
Best Answer

Is Giffgaff down?

No signal right now - earlier in the day all was OK

I made one or 2 calls and received some text messages and sent a few text messages

Someone told me they had trouble calling my number - didn't think about this

 

NOW: no signal   :smileysad:

 

What's up?

 

 

Omar

edgy360
Posts: 1,491
Topics: 18
Kudos: 154
Best Answers: 154
Registered: ‎23-07-2012

Re: Is Giffgaff down?

There are ongoing issues with the O2 network (which giffgaff runs on). More information regarding this issue can be found here: http://community.giffgaff.com/t5/Service-Updates-Notice-board/Loss-of-service-12-10-2012/td-p/631745...

 

You can also check the status of the O2 network here: http://status.o2.co.uk/

soothsayer
djbonner07
Posts: 19,231
Registered: ‎13-03-2011

Re: Is Giffgaff down?

[ Edited ]

see below

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soothsayer
djbonner07
Posts: 19,231
Registered: ‎13-03-2011

Re: Is Giffgaff down?

[ Network Issues & More ]

'Quick Options to try'

[ latest Update - 17:46 ]

I have just spoken with the technical team again. The fix has definitely been applied and it will be applied to phones over the next three hours. Some members will see service coming back before that, but at the longest it will only be 3 hours until all members are fixed.

We do not know at the moment whether a hard reset will achieve anything, however your phone
will not need a reset in order to be fixed.


1, See if theres any problems in your area http://status.o2.co.uk/

[ If you find faults: Then Its a o2 issue and its Not giffgaffs fault! ]

giffgaff operates as a mobile virtual network operator using the O2/Telefonica network


2, Turn On Airplane Mode (if you have this option) And then turn back On after about 20 sec 'or' Take the battery out for 30 sec and then place it back in and power up (not for Iphone users Etc)

3, Or hand clean the sim very carefully

4, Follow this guide:
http://is.gd/manualroam

Loss of service? See here : http://community.giffgaff.com/t5/Service-Updates-Notice-board/Loss-of-service-12-10-2012/m-p/6317458...

It must be a location issue as my service on giffgaff is fine and has been since the issue occurred


[ It should be fixed now ]


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bluemoonbaz
Posts: 45,451
Registered: ‎10-02-2011

Re: Is Giffgaff down?

Sorry its
O2 fault

Fix applied keep trying should be back shortly
http://community.giffgaff.com/t5/Service-Updates-Notice-board/Loss-of-service-12-10-2012/m-p/6317458...
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http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/blackberry-addon-fix-please-support/idi-p/3357539

newcomer
bradzy93
Posts: 5
Registered: ‎10-12-2010

Re: Is Giffgaff down?

yes giffgaff as died and no outgoing calls or texts ongoing issues with the O2 network :smileysad:
robw1996
Posts: 1,152
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Registered: ‎16-04-2012
Mobile Phone: iPhone

Re: Is Giffgaff down?

http://community.giffgaff.com/t5/Service-Updates-Notice-board/Loss-of-service-12-10-2012/m-p/6317842...

 

02 network gone down so this affects us as we are a side company of 02 signal same as tesco mobile :smileysad: 

Please give 'KUDOS' if you like my post. If my answer helped then please click 'Accept as Solution'
'contact a agent' -http://giffgaff.com/support/ask
'contact educator'- http://bit.ly/Pcs1MZ

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yorkiepudd
Posts: 828
Registered: ‎07-11-2011

Re: Is Giffgaff down?

this is an O2 issue. GG not to blame on this occasion.
steward
orcocan
Posts: 274
Registered: ‎24-07-2012

Re: Is Giffgaff down?

http://www.bbc.co.uk/news/technology-19928507

please kudos me if I have been helpful :-)

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newcomer
simzz_97
Posts: 6
Registered: ‎25-11-2011

Re: Is Giffgaff down?

yes it has affected some users!! its because O2  are having problems...they are working on it thou!! it should be working in a few hours!!:smileyhappy: