Help & Support

[sean87]

Considering leaving Giffgaff again, possibly moving to 3, as they are the only other network with a reasonable deal. Reason I'm considering it is there seems to be a lot of trouble with response times from agents, not that I have ever had a problem, but I use my phone for work so can't be without a phone days on end. Is the long response times going to improve? ( time of year)

[morvin giffgaff; ergo sum]

Don't think they will improve. Because GG are recruiting new agents at the moment

Better off leaving if you are not happy Bye

[sangif supporter]

Wait for head of giffgaff to response to this but that's unlikely
Simply they need more staff and my personal opinion improve agent responses or sack them

[ya_2011]

Just stay and make money back on payback

[wman2 seer]

The problems you see are in a minority and most people have a very good service. Plus they are currently training new agents.

[ajenno veteran]

There have been some problems lately, I'm sure things will improve.

[ashlar]

If you use the phone for work, I'd advise not to move to GG now. There have been ongoing serious port problems leaving some users without a phone for days.

This only happens in a minority of cases, but if your phone is mission critical I'd advise against GG right now.

Ps giffgaff is great if you can risk the outages!

[jav_786]

Hopefully as I'm sure i read that new agents are being recruited. Also remember that there are educators. A word of advice: 3 is the worst network ive ever experienced, shoddy indian customerr service; rude and uunhelpful!

[allan1954]

good luck in your new network if you decide to leave gg.

[ashlar]

Wait! If you are already on GG and experiencing no problems why move??!!

If it ain't broke...