Posts: 1
Registered: ‎09-02-2012

Locked phone.

My phone was lost about 4 weeks ago and Giff Gaff had the phone locked. It was returned a few days later and i've asked giffgaff numerous times to unlock the handset because i need it for work. They will not do anything for me, is there anyone i can speak to over the phone to help me, please!.

All Replies
Posts: 785
Topics: 15
Kudos: 57
Best Answers: 10
Registered: ‎10-06-2012

Re: Locked phone.

Ask a agent to give you a ring to discuss things .

Enjoy giffgaff :-)
Get a free giffgaff Sim
Posts: 32,684
Registered: ‎11-08-2011

Re: Locked phone.

Posts: 47,994
Topics: 122
Kudos: 7,212
Best Answers: 4,626
Registered: ‎24-10-2011

Re: Locked phone.

Sorry, there are no numbers to call on gg.
Only the agents can help you with this matter.

Keep on to the agents, is all you can do.
If I helped click ''best answer and kudos'' thanks.
Get a free giffgaff Sim
Click Banner Above For A Free One Sim Fits All With £5 Credit.
Posts: 3,178
Topics: 442
Best Answers: 405
Registered: ‎24-07-2011

Re: Locked phone.

I think that you can only contact an agent.
If you go to they should be able to help you further.
Please give kudos and mark as solution to anyone you think has helped you.
Get a free giffgaff Sim
Posts: 58,936
Kudos: 13,611
Best Answers: 7,723
Registered: ‎01-04-2011

Re: Locked phone.

I'm surprised the agents won't do anything for you! See if an educator can help your case along.

Go here and keep clicking "Get me an Educator" until you find one who is online
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Posts: 4,938
Registered: ‎27-07-2013

Re: Locked phone.

[ Edited ]


You will have to contact an agent which you can do using the link on the left hand side of your My giffgaff page in the 'messages from agents' section, they may take up to 24 hours to reply. 

Posts: 1,956
Topics: 8
Kudos: 170
Best Answers: 63
Registered: ‎02-04-2011

Re: Locked phone.

Contact an agent too see what you can do - there may be some possibilities
Get a free giffgaff Sim
Posts: 1,298
Topics: 104
Kudos: 290
Best Answers: 32
Registered: ‎09-03-2013

Re: Locked phone.

Hi sorry to hear you are having problems. Glad you found your phone in the end.


Lost both my phone and SIM card

 Back to top


To tell us both your phone and SIM have been lost or stolen:


  1. Log in
  2. Go to Help > Lost & stolen to load the Lost & stolen form
  3. Select to bar your phone and SIM
  4. Select the most appropriate of the following options (detailed below): SIM Swap or Order a SIM replacement

       NB If you want to bar your phone you should NOT choose the SIM Swap option.


The above is taken from -


When you say they won't do anything for you please can you explain what you mean ? What is there reason for not helping?

Click here
to request a giffgaff SIM with £5 FREE credit.
Posts: 2,216
Registered: ‎14-12-2009

Re: Locked phone.

make sure you are asking them to unblock the phone as unlock and unblock are different things