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newcomer
viscount2173
Posts: 1
Registered: ‎09-02-2012

Locked phone.

My phone was lost about 4 weeks ago and Giff Gaff had the phone locked. It was returned a few days later and i've asked giffgaff numerous times to unlock the handset because i need it for work. They will not do anything for me, is there anyone i can speak to over the phone to help me, please!.

adept
ipad2sim
Posts: 766
Registered: ‎10-06-2012

Re: Locked phone.

Ask a agent to give you a ring to discuss things .


Enjoy giffgaff :-)
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bonusball
Posts: 32,641
Registered: ‎11-08-2011

Re: Locked phone.

dalan
Posts: 42,617
Topics: 118
Kudos: 5,808
Best Answers: 4,091
Registered: ‎24-10-2011

Re: Locked phone.

Sorry, there are no numbers to call on gg.
Only the agents can help you with this matter.

Keep on to the agents, is all you can do.
If I helped click ''solutions and kudos'' thanks.
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lpsetterfield
Posts: 3,061
Topics: 369
Best Answers: 403
Registered: ‎24-07-2011

Re: Locked phone.

I think that you can only contact an agent.
If you go to http://bit.ly/giffgaffcontacts they should be able to help you further.
Please give kudos and mark as solution to anyone you think has helped you.
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endorphin
Posts: 41,228
Kudos: 7,896
Best Answers: 5,902
Registered: ‎01-04-2011

Re: Locked phone.

I'm surprised the agents won't do anything for you! See if an educator can help your case along.

Go here and keep clicking "Get me an Educator" until you find one who is online http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/How-do-I-find-an-online-Educator/ta-p/40240...
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heavy hitter
xollobru
Posts: 2,577
Registered: ‎27-07-2013

Re: Locked phone.

[ Edited ]

 





You will have to contact an agent which you can do using the link on the left hand side of your My giffgaff page in the 'messages from agents' section, they may take up to 24 hours to reply. 

pablo7
Posts: 1,798
Topics: 7
Kudos: 144
Best Answers: 59
Registered: ‎02-04-2011

Re: Locked phone.

Contact an agent too see what you can do - there may be some possibilities
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nosherfj
Posts: 920
Topics: 43
Kudos: 150
Best Answers: 32
Registered: ‎09-03-2013

Re: Locked phone.

Hi sorry to hear you are having problems. Glad you found your phone in the end.

 

Lost both my phone and SIM card


 Back to top

 

To tell us both your phone and SIM have been lost or stolen:

 

  1. Log in
  2. Go to Help > Lost & stolen to load the Lost & stolen form
  3. Select to bar your phone and SIM
  4. Select the most appropriate of the following options (detailed below): SIM Swap or Order a SIM replacement

       NB If you want to bar your phone you should NOT choose the SIM Swap option.

 

The above is taken from -

http://community.giffgaff.com/t5/Solve-your-questions/What-to-do-when-your-phone-is-lost-or-stolen/t...

 

When you say they won't do anything for you please can you explain what you mean ? What is there reason for not helping?

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thewww
Posts: 2,212
Registered: ‎14-12-2009

Re: Locked phone.

make sure you are asking them to unblock the phone as unlock and unblock are different things