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Registered: ‎02-01-2014
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Lost my SIM card

I lost my SIM card and would like a new one with my same number please. How do I go about it? Thanks Suzanne
Posts: 612
Registered: ‎19-01-2014

Re: Lost my SIM card

you can do a sim swap
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Registered: ‎24-12-2013

Re: Lost my SIM card

Hi Suzanne yes you can transfer the number all you need to do is order a new sim as soon as you get it message a agent and ask for sim swap and they will do the rest.

Hope this helps.
Posts: 28,805
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Registered: ‎05-12-2012

Re: Lost my SIM card

All you have to do is a SIM swap Smiley Happy

Log into your account and activate a new sim

It say you can only have one active sim and ask if you want to deactivate your current SIM card. Click yes and activate the new sim as normal.

You will keep your number and shouldn't take long to get set up Smiley Happy

Hope this helps
Posts: 11,816
Registered: ‎20-03-2013

Re: Lost my SIM card

Hi @prolly1 you can either do a sim swap if you have a spare sim handy, or you can report your sim lost and order a replacement sim. This guide should help you
So anyway...
Get a free giffgaff Sim
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Registered: ‎07-10-2013

Re: Lost my SIM card

Hi yes you can use sim swap.

Here is the method to perform a SIM Swap.:

1.Back-up all your contacts and texts saved on your SIM to your phone memory, as these data cannot be transfered through SIM Swap.

2.Log out of your giffgaff account, and click "Activate SIM" on the home page. Or click here-

3.Enter the Activation code of the New SIM card.

4.When on the account registration page, instead of registering, log in with the link in the "already registered?" section.

This is where SIM Swap starts. It will confirm that you want to swap SIMs. (You need to double check the serial numbers, just in case.)

5. After choosing "Yes" each time you are asked, your old SIM will be deactivated, and you will lose signal.

6. Put the new SIM in your phone, and it takes around to 10 minutes for the SIM to become active.

The best thing is to leave the phone turned off with the new SIM in for 10 minutes, then turn it on and off until you get signal.

All Giffgaff sims are dual and hybrid sims that contain a micro sim which easily pops out.

Have a good day :-)
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Registered: ‎20-08-2012

Re: Lost my SIM card

Hi there and welcome to the community.
If you have lost,or had your sim card or phone stolen,You have two options.

1) Click onto the link below and report either your phone or sim card lost or stolen.

giffgaff will then block either your sim card,or phone.
A replacement sim card will be sent to you in the post.

2) You could always perform a sim swap.
When you perform a sim swap,ALL credit and any remaining goodybag allowance,and your phone number is transfered,to your NEW sim card,easy.

Do you have a spare,un-activated giffgaff sim card ? ,if not,dont worry.Simply order a NEW sim card,by clicking onto your "spread giffgaff",or click onto the link below,and select the correct sim card that you require.

Then simply,perform a sim swap.

Please take a look at a great guide,by clicking onto the link below.

Sim swap STOPS at 9.30pm - 4.30am.
Get a free giffgaff Sim
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Registered: ‎13-09-2013

Re: Lost my SIM card

Please report the old SIM as lost @
and then you will need to ask for a new SIM to keep the same number.
For more details kindly refer -
Posts: 9
Registered: ‎30-08-2011

Re: Lost my SIM card

click on help then lost or stolen, you should get a new sim with same number

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Registered: ‎25-01-2011

Re: Lost my SIM card

You will need to perform a sim swap, looks here
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