on 15-09-2012 10:14 - last edited on 15-09-2012 11:01 by a_rachel
Hallo,my name is Andrejs Doba and i lost my mobiloe phone with my previous number *** could you help me please now what can i do to get same number what i use before i lost it. What can i do now?
[Edit: personal details removed]
on 15-09-2012 10:15
ask for a new sim here, all your details will remain. Replacement or faulty / not working/ I lost or found my SIM or Phone, or stolen, or barred?
on 15-09-2012 10:15
You can report your sim as lost/stolen,
and you will be sent a replacement sim. The
replacement sim will have your same number and
account details. However, once you report your
sim as lost/stolen, you will lose all service on your
current sim. All giffgaff sims are now hybrid and
dual sims which contain a micro sim that pops out.
It usually takes up to 5 working days for you to
receive the replacement sim.
on 15-09-2012 10:16
Report sim lost and stolen ... You would be sent out replacement sim with 1st classl post..
All credit and allowance would be transferred as well..
giffgaff now send out hybrid sims, which contain both a mini and micro sim that you can pop out.
on 15-09-2012 10:20
We have 2 options for you.
1) Permanently Bar and Replace: Use this option if you have definitely lost your phone and / or SIM.
Your phone/SIM will be barred meaning no one will be able to use it again. We'll dispatch a replacement SIM, your old SIM will be cancelled with immediate effect.
- · Lost SIM only - Click Bar SIM only
- · Lost Phone and SIM - Click Bar SIM and handset
Head here to report your SIM and/or phone as missing.
It typically takes 5 working days for your new SIM to arrive, you'll need to activate it online when it arrives by clicking here.
The replacement sim will have the same number and any credit/remaining bag once activated. However
goodybags are not suspended while you wait for the sim to arrive
If it does not arrive then Contact us here. And we will re-order your replacement SIM.
2) Suspend/Temporarily Bar/Do not replace. Use this option if you think you may find your phone/SIM again - this way you can un-suspend once you find your phone/SIM
You'll need to contact our Member Service Team via Email and they'll put a temporary bar on your SIM and/or phone
This will NOT replace your SIM. It will merely suspend it, in the hope that you find your phone/SIM.
Email us when you find it and we can un-suspend your phone and or SIM
If you do not find it then use option 1. (The will Permanently Bar the handset and/or SIM)
on 15-09-2012 10:26