on 31-12-2013 13:10
I have noticed that my top up has been activated more than usual and beleive I am a victim of a scam called Mobijo.
Given I dont receive details of the charges on my phone I cannot confirm this to be true but I have received a couple of Texts suggesting that I can win more if I pay more.
I want the deduction stopped immediately as I do not want to be involved in this.
What do I need to do to stop it.
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on 31-12-2013 13:11
You can contact an agent by clicking this handy link: www.giffgaff.com/support/ask and selecting the category of your issue. They should usually get back to you within 24 hours.
Sometimes members get a date error when contacting an agent if you do please follow the link below
Http://j.mp/agentsgaff and select 30 from the select box and then write your question in the text area.
Hope this helps mate!
31-12-2013 13:19 - edited 31-12-2013 13:19
Would suggest (a) avoid topping up and remove any automatic top up until this is resolved for you (at least then you can only loose your existing credit)
(b) not sure whether texting "STOP" is a good idea or not; see the following:-
It seems that scammers are often wise to this and the process of texting "STOP" both alerts them to having a "live one" as well as an opportunity to charge.
I would get the agents to block it first for you and wait
Also, you can get a new number from giffgaff free, again, just ask the agent
on 31-12-2013 13:25
Hiya mate. There is a difference between texting " STOP " to a normal 11 digit number ( regular spam merchants will know the number is live as you point out ).
But premium texts from shortcode numbers are regulated by phonepayplus, and the rules are more stringent.
on 31-12-2013 13:29
If you need an agent, use http://giffgaff.com/support/ask and choose the relevant category. Please refrain from using the j.mp link, the SIM limit form, or "choosing 30" from the drop-down menu, as this is not supported and may result in your query going to the wrong area.
on 03-01-2014 14:21
I have received a response from the agent basically saying they cannot help as the perpetrator is a third party.
So whilst Giffgaff are blindly paying a third party from my account they cannot/will not do anything to stop it when asked.
Basically it is up to me to solve the problem which hopefully has been accomplished but only time will tell.
So the moral is beware of any "free" offers and if you inadvertantly signed up to one of these organisationsfix the problem yourself.
That's the reality