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ddondman
Posts: 4
Registered: ‎05-03-2014
Best Answer

Mobile Data not working

I joined giffgaff last week & my phone has been working fine until today when my mobile data stopped working. No connection symbol is showing at the top of my screen & I can't access any internet.
miaoxian1
Posts: 3,527
Topics: 10
Kudos: 304
Best Answers: 54
Registered: ‎20-11-2011

Re: Mobile Data not working

Hi is your data on in settings
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beginner
nickjo
Posts: 85
Registered: ‎22-03-2014

Re: Mobile Data not working

off wifi and on it after a few mins

w69d
Posts: 24,476
Registered: ‎20-12-2011

Re: Mobile Data not working

Hi,there could be a couple of things that are causing this ,can you please first check that you have airtime credit or a Live Goodybag with data allowances

Check here on your my giffgaff page

http://giffgaff.com/dashboard/?m=0 and

*100# Airtime credit balance
*100*7# Goodybag minutes

if that's ok then check to see if there are any outages on the network where you are by putting your postcode into the link here http://giffgaff.hourb.com/

If it's fine in your area then you may find that a manual roam will correct the problem by refreshing your phones connection with the 02 (giffgaff) network

If you are unsure here is a link on how to do a manual roam http://is.gd/manualroam
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denius
Posts: 865
Topics: 2
Kudos: 99
Best Answers: 64
Registered: ‎08-06-2012

Re: Mobile Data not working

Firstly, it's worth checking that your APN settings are correct, and that there are no service issues in your area. The APN settings can be found here - http://bit.ly/giffgaffAPN  , and you can check service status here - http://giff.ly/ggservice 

 

If all seems to be fine, try a manual roam, as described here - http://bit.ly/1dTAJev - they tend to solve most network related issues.

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natty88
Posts: 27,418
Topics: 107
Kudos: 2,984
Best Answers: 666
Registered: ‎18-10-2013

Re: Mobile Data not working

Services http://www.giff.ly/ggservice check for any network problems near your then switch phone of an on
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prophet
lucy68
Posts: 13,069
Registered: ‎30-10-2011

Re: Mobile Data not working

kevin_kazz100
Posts: 1,903
Topics: 3
Kudos: 222
Best Answers: 58
Registered: ‎04-09-2010

Re: Mobile Data not working

Hi ddondman

Make sure your data connection is turned on in your phone.

You can also, turn on airplane mode on, then off again. This resets the connection.

Also check for any disruptions to your service here:

http://community.giffgaff.com/t5/Service-Updates/Service-Checker-and-Planned-Mast-Maintenance/td-p/4...


Finally, make sure your settings are correct:

Press the Menu key
Tap Settings
Tap Wireless & networks
Tap Mobile networks
Tap Access Point Names
Tap a giffgaff APN (if there are no APNs go to 10)
Press the Menu key
Tap Delete APN
Repeat 6, 7 and 8 until no giffgaff APNs remain
Tap the Menu key
Tap New APN
Tap Name then tap the text box and enter giffgaff then tap OK
Tap APN then tap the text box and enter giffgaff.com then tap OK
Tap Username then tap the text box and enter giffgaff then tap OK
Tap Password then tap the text box and enter password then tap OK
Tap MMSC then tap the text box and enter http://mmsc.mediamessaging.co.uk:8002 then tap OK
Tap MMS proxy then tap the text box and enter 193.113.200.195 then tap OK
Tap MMS port then tap the text box and enter 8080 then tap OK
Tap MCC then tap the text box and enter 234 then tap OK
Tap MNC then tap the text box and enter 10 then tap OK
Press the Menu key
Tap Save
Tap the circle next to giffgaff so a green dot appears.
Press the Back key four times to return to the home screen.
Turn you phone off and back on again
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hellomrfida72
Posts: 1,436
Topics: 16
Kudos: 192
Best Answers: 52
Registered: ‎19-05-2013

Re: Mobile Data not working


Hi please reboot your phone.
The try getting your settings on your phone by texting Settings to 2020. Or you can manually add the settings which are following


Connection Name: giffgaff - GPRS
APN - Access Point Name: giffgaff.com
Proxy Server Address: 193.113.200.195
Proxy Port:8080
Login - Username: giffgaff
Password: password
MCC: 234
MNC: 10
MMSC: http://mmsc.mediamessaging.co.uk:8002
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pathfinder
mh769
Posts: 2,230
Registered: ‎29-12-2013

Re: Mobile Data not working

check for problems in your area
http://status.o2.co.uk