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novice
hl786
Posts: 120
Registered: ‎26-07-2011
Best Answer

Mobile data not working!

My top-up is meant to finish TONIGHT, but my mobile data hasn't been working since 2pm today. I can still send texts and call people, and my credit is the same as before (I have about £3 credit), but my mobile data will not work! I've tried rebooting and messing with the settings, still no luck. Is this to do with my phone or giffgaff? Anyone else having this problem? Solutions?

Thanks

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coach
iphone_user
Posts: 5,567
Registered: ‎10-07-2011

Re: Mobile data not working!

Many phones can receive their internet settings from giffgaff simply by texting settings to 2020



If this fails, which it may well do on recent smart phones then if you are confident in manually editing your Internet settings, then use the following



GPRS-3G Settings



Connection Name: giffgaff – GPRS

APN - Access Point Name: giffgaff.com

Proxy Server Address: 193.113.200.195
 (some phones prefer you to omit the proxy server and port)

Proxy Port:8080

Login - Username: giffgaff

Password: password

MCC: 234

MNC: 10



MMS Settings



Connection Name: giffgaff – MMS

APN - Access Point Name: giffgaff.com

Username: giffgaff

Password: password

Server: http://mmsc.mediamessaging.co.uk:8002

MMSC: http://mmsc.mediamessaging.co.uk:8002

MMS proxy: 193.113.200.195

MMS port: 8080

MCC: 234

MNC: 10

APN type: mms





To try to help you get your phone connected to the Internet, can I suggest you goto http://support.giffgaff.com/app/home where giffgaff have already assembled a large database of settings and instructions for entering them on many devices.



Enter your device name (I.e Make and Model) in the search box.,



If your device is found then click the link and this should display a detailed step by step guide to entering the giffgaff settings required for your particular device to be able to access the internet



If the steps required for your exact device are not found then please consider looking at model names close to yours as the menus of manufacture's phones usually stay the same, or check the forum for any postings relating to your device for more information.
graduate
reemaa
Posts: 757
Registered: ‎22-04-2011

Re: Mobile data not working!

manually reinsert the settings from the above post ^^

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aspirant
kulsum
Posts: 3,578
Registered: ‎29-08-2010

Re: Mobile data not working!

Try texting settings to 2020
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alweb
Posts: 10,844
Topics: 36
Kudos: 1,101
Best Answers: 454
Registered: ‎25-01-2011

Re: Mobile data not working!

try deleting your settings then reinstalling them again

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newcomer
imrankhan0091
Posts: 2
Registered: ‎28-09-2011

Re: Mobile data not working!

It might be a network fault with the cells in your area
dabbler
bbagguley
Posts: 212
Registered: ‎22-06-2011

Re: Mobile data not working!

check for any data outages for your area at:

 

http://status.o2.co.uk/



Give Kudos if my post was useful & Click Accept As Solution to let us know if your query is solved!

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newcomer
mmkhan
Posts: 33
Registered: ‎08-09-2011

Re: Mobile data not working!

you should be able to recieve your settings by texting 2020
novice
hl786
Posts: 120
Registered: ‎26-07-2011

Re: Mobile data not working!

Tried texting 2020, got a text back saying; "Unfortunately we had problems dealing with your request for settings." Going to try deleting the APN and re-adding now.

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novice
khijir
Posts: 91
Registered: ‎30-08-2011

Re: Mobile data not working!

What phone do you have?