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beginner
redgriff
Posts: 27
Registered: ‎30-07-2012

Mobile network state: Disconnected???

Hi, I'm using a Bluechip A502, Android 2.2 phone.

 

For some reason my mobile network state is showing as "Disconnected", which does not seem right. My giffgaff sim has (according to 'My Giffgaff' page) been active since last week.

My number transfer went through yesterday and seems to be fine according to giffgaff site.

 

:smileyfrustrated:Just think it's odd that my phone doesn't seem to acknowledge any mobile network as being active.

 

Manually sent text to get giffgaff settings from 2020 last night (after 09:00pm) but just got message back saying:

"We are having some trouble dealing with your request.

http://giff.ly/gg.blackberry has info about setting up your phone with mobile internet and picture messaging."

This makes no sense to me as I do not own a blackberry and just comes over as giffgaff trying to milk money out of me.

 

Are the 2 issues connected? Any advice on either of these?

 

Thanks for any assist :smileyhappy:

sam1128
Posts: 25,225
Kudos: 3,139
Best Answers: 2,520
Registered: ‎01-03-2012

Re: Mobile network state: Disconnected???

Android STEP by STEP guide:


Go to ‘Settings’.
Then go to ‘Wireless & networks’.
Continue go to ‘Mobile Networks’.
Then ‘Access Point Names’
Click the Menu button’
Then select ‘New APN’

Connection Name: giffgaff 
APN : giffgaff.com
Username: giffgaff
Password: password


Turn on off airplane mode thats it !
😃

Thanks !

See pics :
http://1.bp.blogspot.com/-cjHxzOWwhPI/T1yzJlR_qeI/AAAAAAAAKmg/h666yUQDIRs/s1600/Giffgaff+APN+Setting...
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endorphin
Posts: 34,086
Kudos: 5,777
Best Answers: 5,026
Registered: ‎01-04-2011

Re: Mobile network state: Disconnected???

Check the status of the mobile network where you are by entering your postcode here http://community.giffgaff.com/t5/Service-Updates-Notice-board/Find-out-the-service-status-of-your-ar...

If that's OK try rebooting your phone.
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jburnham96
Posts: 5,993
Kudos: 1,631
Best Answers: 244
Registered: ‎26-05-2012

Re: Mobile network state: Disconnected???

I get the same message when sending settings to 2020 - so I have to put the settings in manually.

I am also using Android so maybe it is linked to certain versions of the OS.
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beginner
redgriff
Posts: 27
Registered: ‎30-07-2012

Re: Mobile network state: Disconnected???

Thanks but that has already been done, twice and followed to the letter both times.

 

Still under Setting > About Phone > Status

 

Mobile network state = disconnected.

 

Is it me miss understanding it as I assume it means that the phone/sim is not actively using any mobile network?

As, surely if it is not connected texting and phoning will not work? With no explanation of what "Mobile network state" actually means in the phones manual I'm a bit confused as I'm still new to android/smart phones.

paultheball
Posts: 18,446
Kudos: 3,926
Best Answers: 3,047
Registered: ‎21-03-2012

Re: Mobile network state: Disconnected???

Try this, Android;
1) Go to Settings--Wireless and Networks--
Mobile Networks--Network Operators--

2) Search for networks. A list of Networks will soon
be displayed.

3) Select any network that is Not giffgaff or 02.
(choose Orange/Vodafone etc).

4) You will see "unable to connect" on the screen.
(or No Network Service).

5) Now select giffgaff or 02 and allow the selection
back to Automatic.


Feel free to award Kudos to posts that helped you
and BEST ANSWER to the post that solved it :-)
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beginner
redgriff
Posts: 27
Registered: ‎30-07-2012

Re: Mobile network state: Disconnected???

Had wifi up and running.

 

Found out that if I switch the wifi off, the mobile network state switches to 'connected'

 

Wish the phone manual or adroid manual I downloaded could have explained this.

 

Another android lesson learned :smileyhappy:

pathfinder
jaydean38
Posts: 1,043
Registered: ‎02-07-2012

Re: Mobile network state: Disconnected???

internet setting

Text 'Settings' to 2020 - and you'll receive a text message back with the data and MMS settings.Or should this not work,
please choose your mobile Operating System from the list below and click the link:

ANDROID - http://bit.ly/jitbandroid
iPHONE - http://bit.ly/jitbiphone
BLACKBERRY - http://bit.ly/jitbblackberry
WINDOWS PHONE - http://bit.ly/jitbwindowsmobile
OTHERS- http://bit.ly/giffgaffapn

Please give 'KUDOS' if you like my post. If my answer helped then please click 'Accept as Solution'
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newcomer
softcellrock
Posts: 1
Registered: ‎30-08-2012

Re: Mobile network state: Disconnected???

thanks that really helped me

newcomer
cash5000
Posts: 3
Registered: ‎01-04-2012

Re: Mobile network state: Disconnected???

Why has my sim been disconnected and it wont even let me log inn