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newcomer
angela270872
Posts: 1
Registered: ‎24-01-2013

My data is not working

When out my data is not letting me connect to Facebook or my apps
ranest
Posts: 396
Registered: ‎21-08-2013

Re: My data is not working

Try texting “settings” to 2020. If this doesn’t work see here to manually enter your iPhone APN settings: http://community.giffgaff.com/t5/giffgaff-Top-Tips/New-iPhone-Settings/td-p/6946384
Connection Name: giffgaff
APN - Access Point Name: giffgaff.com
Login - Username: “vertigo" for iPhones and iPads
Password: the password is "password" for all devices
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dalan
Posts: 41,889
Topics: 117
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Registered: ‎24-10-2011

Re: My data is not working

Hi.

You need to enter the gg apn settings into your phone. But you don't say what phone you have.

Text "SETTINGS" to 2020, click on the link and it should enter the giffgaff settings into your phone, but not always.

Or, click on this link to manually enter the giffgaff settings for all phones.

http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Settings-for-all-phones-incuding-blackberry...
Or
http://giff.ly/manualsettings

If it helps,
Feel free to use this post at a later date
If I helped click ''solutions and kudos'' thanks.
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student
abida100
Posts: 689
Registered: ‎17-07-2013

Re: My data is not working

OK looks like you need APN setting.text to 2020 for net APN
rebelyell
Posts: 14,911
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Registered: ‎07-10-2011

Re: My data is not working

Please let us know the make and model of your phone so we can give you advice on how to get it working.
mathew40
Posts: 35,780
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Registered: ‎20-08-2012

Re: My data is not working

To set up your internet and mms "settings" using giffgaff.
If you have access to wifi,then simply go to the app store and download the,my giffgaff app,or simply click onto the link below,to go straight there,to download the app.

http://itunes.appld.com/gb/app/my/giffgaff/id571246020?mt=8

Once you have downloaded the app,open it and click onto MORE.
Then click onto Apn "settings"
Your "settings" will now be installed for you.

If you would like to manually enter your "settings".
Here they are.

1) check if you have an old profile.

2) Head to "settings"-General-profile.
If you cant see an old profile,move onto number 2.If you Can see an old profile,tap it and press remove.

2) Go back to "settings"-General and press reset.

3) Press reset network "settings" and follow through.This will delete your wifi passwords,and you may need to enter your passcode,at which point your iphone will reboot.

4) Go back to "settings"-General- mobile data or network,depending on your ios version.

5) Tap mobile data network.
Now under mobile data.enter.
APN-giffgaff.com
Username-vertigo
Password-password

Leave visual voicemail as it is.
6) scroll down,under mms enter.
APN-giffgaff.com
Username-vertigo
Password-password
MMSC-http://mmscmediamessaging.co.uk:8002
MMS max message size-2097152

finally,give your iphone a few minutes to think and you should be up and running.

Also take a look a great guide,by clicking onto the link below.

http://community.giffgaff.com/t5/settings-for-your-device/How-to-giffgaff-iphone-all-ios-versions/ta...
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nohope
Posts: 3,080
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Registered: ‎15-02-2011

Re: My data is not working

chaperon
mcmc10
Posts: 1,644
Registered: ‎16-06-2012

Re: My data is not working