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newcomer
youssef2244
Posts: 2
Registered: ‎28-11-2013
Best Answer

My giffgaff

Hi
I'm vary upside from my giffgaff
I put £10 tap up but they out £20 from my bank account
Could u help me please
d_eagleton
Posts: 7,600
Registered: ‎06-11-2011

Re: My giffgaff

You can confirm what has been purchased in your Payment History: https://giffgaff.com/account

If it is wrong, you can contact an agent for a refund- https://giffgaff.com/support/ask/incorrect_balance
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dawncn69
Posts: 10,044
Registered: ‎21-09-2011

Re: My giffgaff

Hi yousssef2244

You need to contact an agent and explain what has happened so that they can arrange a refund for you.

Contact an agent
http://giffgaff.com/support/ask

Hope I helped
                  If I helped you or provided the solution please click 'Accepted Solution' on my post
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islandstifle
Posts: 6,227
Topics: 20
Kudos: 1,073
Best Answers: 425
Registered: ‎24-10-2013

Re: My giffgaff


youssef2244 wrote:
Hi
I'm vary upside from my giffgaff
I put £10 tap up but they out £20 from my bank account
Could u help me please

You almost certainly purchased a £10 goodybag and £10 airtime credit as well.

 

Please go to your phone and dial the following codes, then for each one tell us what your phone says:

*100#

*100*7#

All my posts are typed individually for your specific problem and I never copy/paste from a script.

If you need an agent, use http://giffgaff.com/support/ask and choose the relevant category. Please refrain from using the j.mp link, the SIM limit form, or "choosing 30" from the drop-down menu, as this is not supported and may result in your query going to the wrong area.
aspirant
rashad198
Posts: 2,407
Registered: ‎16-10-2012

Re: My giffgaff

You need to contact an agent