on 12-12-2013 12:12
You need to contact an agent and explain what has happened so that they can arrange a refund for you.
Contact an agent
Hope I helped
on 12-12-2013 12:13
I'm vary upside from my giffgaff
I put £10 tap up but they out £20 from my bank account
Could u help me please
You almost certainly purchased a £10 goodybag and £10 airtime credit as well.
Please go to your phone and dial the following codes, then for each one tell us what your phone says:
If you need an agent, use http://giffgaff.com/support/ask and choose the relevant category. Please refrain from using the j.mp link, the SIM limit form, or "choosing 30" from the drop-down menu, as this is not supported and may result in your query going to the wrong area.