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newcomer
hassan2k12
Posts: 1
Registered: ‎14-05-2012
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My mobile internet isn't working!

Hi, ive recentley just joined giffgaff and I topped up £10 and bought a £10 goodybag. My minutes are active and i can also text people but my internet service isn't working at all, ive tried everything and it still doesn't work. I even did the APN stuff and it still doesn't work. HEEEEEEEEEEEEEEEEEEEEELP !!!!!:smileysad:

cpc464
Posts: 1,390
Topics: 19
Kudos: 217
Best Answers: 70
Registered: ‎17-07-2011

Re: My mobile internet isn't working!

check your settings

There are 3 ways to enter the settings on your phone.

1. Text 2020 (this does not work on all phones)

2. Enter the settings Manually

Manual Settings:

GPRS-3G Settings

Connection Name: giffgaff - GPRS
APN - Access Point Name: giffgaff.com
Proxy Server Address: 193.113.200.195
Proxy Port:8080
Login - Username: giffgaff
Password: password
MCC: 234
MNC: 10


MMS Settings

Connection Name: giffgaff - MMS
APN - Access Point Name: giffgaff.com
Username: giffgaff
Password: password
Server: http://mmsc.mediamessaging.co.uk:8002
MMSC: http://mmsc.mediamessaging.co.uk:8002
MMS proxy: 193.113.200.195
MMS port: 8080
MCC: 234
MNC: 10
APN type: mms

3. If you have a Android Phone connect to WIFI and goto google pLay/Android Market and download the giffgaff APN
If I helped you PLEASE click my Gold star :smileyhappy: - Thankyou
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scotty141
Posts: 371
Kudos: 52
Best Answers: 15
Registered: ‎06-04-2012

Re: My mobile internet isn't working!

Try texting "Settings" to 2020. :smileyhappy:

 

If that doesnt work then tell me you phone make and model and I will try to help you out :smileywink:

I do not like to ask for Kudos, but if you feel I have provided a good or helpful answer, please do not hesitate to click itIf you want £5 free credit with a free SIM, click here
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patrice58
Posts: 3,934
Topics: 39
Kudos: 174
Best Answers: 36
Registered: ‎20-03-2010

Re: My mobile internet isn't working!

Are you using a phone with android or a windows mobile?
just trust me...
paultheball
Posts: 18,459
Registered: ‎21-03-2012

Re: My mobile internet isn't working!

if you have access to wifi download the giffgaff apn
app and select run then select option 2 then
option 1 and this will install your settings
automatically click below

the giffgaff apn:https://market.android.com/
search?q=giffgaff&c=apps
watch youtube giffgaff setup via wifi:http://
www.youtube.com/watch?v=J1gZta5hLCg
if you don't access to wifi then you can install your
settings manually click below

http://bit.ly/giffgaffandroid - Android guide

here's a video to show you how to install the
settings manually:watch youtube giffgaff
setup:http://www.youtube.com/watch?
v=OQDm09iOZmc


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and BEST ANSWER to the post that solved it :-)
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piratehooker82
Posts: 2,827
Topics: 38
Kudos: 329
Best Answers: 69
Registered: ‎01-02-2012

Re: My mobile internet isn't working!

Delete any profiles that u have installed on your phone, then choose your settings for your phone from the options bellow:

ANDROID - http://bit.ly/jitbandroid
iPHONE - http://bit.ly/jitbiphone
BLACKBERRY - http://bit.ly/jitbblackberry
WINDOWS PHONE - http://bit.ly/jitbwindowsmobile
OTHER PHONES
http://support.giffgaff.com/app/answers/detail/a_id/150
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sairaadnan
Posts: 2,651
Topics: 7
Kudos: 429
Best Answers: 376
Registered: ‎05-05-2012

Re: My mobile internet isn't working!

Text SETTINGS to 2020. If that fails, try setting it up manually:

Look here for phone guides about how to set up your internet:

Internet Settings /MMS/ Tips/ Info/ Apps / Guides: http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Newbie-Quick-Internet-Guide/m-p/2066679

Click on Yellow Star on your left or 'Accept as Solution' If I have helped
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marvel
jumbo4
Posts: 14,600
Registered: ‎30-10-2011

Re: My mobile internet isn't working!

maestro
rjh71
Posts: 1,673
Registered: ‎15-05-2012

Re: My mobile internet isn't working!

Sounds like you need to try manually setting up (or at least recheck) the connection settings on your phone.
_____________________________________________

For ANDROID handsets, go to Settings > Wireless & Networks > Mobile networks > Access Point Names

For BLACKBERRY, go to Options, then either Advanced Options > TCP or Device > Advanced System Settings > TCP/IP

For iPHONES, go to Settings > General > Network > Mobile Data Network (or Cellular Data Network)

For WINDOWS PHONE 7, go to Settings > Mobile Network > Add APN
_____________________________________________

The generic settings (i.e. at least some of these elements are applicable to all mobile devices) are as follows:

INTERNET

Connection Name: giffgaff
Access Point Name: giffgaff.com
Server Address: 193.113.200.195
Port: 8080
Login Username: giffgaff
Login Password: password
Authentication Type: PAP

MMS

Connection Name: giffgaff
Access Point Name: giffgaff.com
Username: giffgaff
Password: password
Server: http://mmsc.mediamessaging.co.uk:8002
MMSC: http://mmsc.mediamessaging.co.uk:8002
MMS proxy: 193.113.200.195
MMS port: 8080
MCC: 234
MNC: 10
APN type: mms

It's usually a good idea to reboot your handset after entering or amending any of these settings.
trainee
stanoje
Posts: 244
Registered: ‎11-01-2012

Re: My mobile internet isn't working!

Text SETTINGS to 2020