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newcomer
498me498
Posts: 9
Registered: ‎29-08-2012

My mobile network does not work

[ Edited ]

I have tried many options, but nothing works. I have the 10 pounds goodybag which includes unlimited web, but it doesnt work. im getting so tired of this as giffgaff doesnt response to my email. what do i do? i have a blackberry curve 8520 and when i try to open the internet it says: ''This is a WI-FI service. Please ensure your device has an active WI-FI connection and try again.''

hughnicholls
Posts: 1,566
Kudos: 194
Best Answers: 34
Registered: ‎19-01-2011

Re: My mobile network does not work

https://sites.google.com/site/giffgaffwebsolutions/

when did you buy it, it can take a while

if I was helpful please give kudos (by clicking on the gold star) and/or by pressing accept as solution button, thanks!
lemon444
Posts: 2,655
Topics: 6
Kudos: 232
Best Answers: 113
Registered: ‎16-08-2012

Re: My mobile network does not work

When did you activate yr sim? Is it fully activated. What does your My Giffgaff page show?
Get a free giffgaff Sim
exemplar
pascal94
Posts: 3,801
Registered: ‎27-12-2011

Re: My mobile network does not work

what phoen do you have?

Get a free giffgaff Sim
alexc33
Posts: 9,057
Kudos: 1,237
Best Answers: 901
Registered: ‎24-11-2011

Re: My mobile network does not work

Have you set up your phone for mobile data? You have to set these up for your phone.

 

newcomer
498me498
Posts: 9
Registered: ‎29-08-2012

Re: My mobile network does not work

I activated my sim yesterday and bought the goodybag yesterday as well

newcomer
498me498
Posts: 9
Registered: ‎29-08-2012

Re: My mobile network does not work

blackberry curve 8520

dteg
Posts: 1,389
Kudos: 208
Best Answers: 71
Registered: ‎14-10-2011

Re: My mobile network does not work

Agent will only send you back here, since it's not an account/billing issue. I'm sure we can assist!
OP: please click the Accept as Solution button below if this advice best solved your problem!

rookie
bilal_utd
Posts: 368
Registered: ‎24-01-2012

Re: My mobile network does not work

you have to probably wait for your sim card to fully activate before you can use the internet. This may day several days depending on the area you are situated within.
newcomer
498me498
Posts: 9
Registered: ‎29-08-2012

Re: My mobile network does not work

My giffgaff page says:

29/08/2012 15:35

Thanks for activating

Just confirming you activation was successful.