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former giff-staffer
vincent
Posts: 2,820
Registered: ‎04-01-2010
Best Answer

Need your puk code?

Hi all,

 

You can now get to your puk code without having to ask an agent by following this link: http://giffgaff.com/support/puk

 

Make sure you're logged in on the site though!

 

Cheers,

 

Vincent

Follow me on Twitter: http://twitter.com/VincentBoon
beginner
welshpaul
Posts: 1
Registered: ‎20-04-2010

Re: Need your puk code?

Does not work, click on the get my puk button produces a dead link!

simon69c
Posts: 632
Topics: 7
Kudos: 449
Best Answers: 71
Registered: ‎26-11-2009

Re: Need your puk code?

If the link isn't working (seem to be a few dodgy links unfortunately since the site upgrade last week) you can ask an agent (make sure you are logged in to My giffgaff in order for that to work), and if all else fails you can email them on giffgaffteam@mailuk.custhelp.com.

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former giff-staffer
vincent
Posts: 2,820
Registered: ‎04-01-2010

Re: Need your puk code?

Thanks for flagging this, we're working on a fix as we speak :smileyhappy:

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counsellor
bigfatbball2
Posts: 1,259
Registered: ‎16-10-2009

Re: Need your puk code?

well it's definetly working now - just don't forget you'll need to be logged in and have your SIM activtated to get your PUK code

Bigfatbball2
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supporter
jamie
Posts: 643
Registered: ‎06-01-2010
Mobile Phone: Blackberry 9360

Re: Need your puk code?

All working :smileyvery-happy: , It was only the other day i was in need of my puk.

Thanks,
Jamie.
I'm not going to use this space to beg.
ivinsp
Posts: 1,952
Topics: 45
Kudos: 526
Best Answers: 106
Registered: ‎18-10-2009

Re: Need your puk code?

can we have a puk2 code option on that link as well?

 

If I've been of help please click the STAR :smileyhappy:
if your query is resolved please click "Set as best answer"

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former giff-staffer
vincent
Posts: 2,820
Registered: ‎04-01-2010

Re: Need your puk code?

We don't use puk2 codes, so no need for the system I think :smileyhappy:

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ivinsp
Posts: 1,952
Topics: 45
Kudos: 526
Best Answers: 106
Registered: ‎18-10-2009

Re: Need your puk code?

that's strange as I blocked my pin2 code last week and was sent a puk2 code by agent!

 

I can send you the email privately if you need that

 

If I've been of help please click the STAR :smileyhappy:
if your query is resolved please click "Set as best answer"

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former giff-staffer
vincent
Posts: 2,820
Registered: ‎04-01-2010

Re: Need your puk code?

lol, now you have me confused. I thought we didn't do those :smileyhappy:

 

Ah well, I must be wrong. The puk2 couldn't be a generic code could it? Ah well, at least you figured out the way to get your puk2 code.

 

No idea why we didn't include that option in the first place. Must have had a reason. I'll raise it. We might add it as a feature somewhere in the future.

Follow me on Twitter: http://twitter.com/VincentBoon