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jdstone
Posts: 3
Registered: ‎04-01-2014
Best Answer

No 3G/4G on iphone 5s

When I turn cellular data on, it just says "GPRS" at the top even though 4g is turned on in the my settings. I have checked my cellular network settings and they are correct. I've read that 4g isn't available on giffgaff but I only have the 4g option in my settings.
mickf
Posts: 11,338
Registered: ‎14-08-2010

Re: No 3G/4G on iphone 5s

Check your signal for 3g HTTP://giff.ly/ggservice

4g will be an option later this year

w69d
Posts: 22,671
Registered: ‎20-12-2011

Re: No 3G/4G on iphone 5s

[ Edited ]

hi,the iPhone 5s doesn't have the 3G tab anymore it's either

disabled = 2G

or

enabled = 4G (3G where there no 4G )


If you have already selected the 4G tab then check to see if there are any outages on the network where you are by putting your postcode into the link here http://giffgaff.hourb.com/

If it's fine in your area then you may find that a manual roam will correct the problem by refreshing your phones connection with the 02 (giffgaff) network

If you are unsure here is a link on how to do a manual roam http://is.gd/manualroam

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bloszek
Posts: 1,004
Kudos: 341
Best Answers: 78
Registered: ‎25-03-2013

Re: No 3G/4G on iphone 5s

[ Edited ]

Hi

 

If you're happy with answer give "Kudo" and "Best Answer" please ;-)

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newcomer
jdstone
Posts: 3
Registered: ‎04-01-2014

Re: No 3G/4G on iphone 5s

I have coverage in my area but the 3G icon still isn't appearing at the top
w69d
Posts: 22,671
Registered: ‎20-12-2011

Re: No 3G/4G on iphone 5s

hmmm ,maybe you are in a house with think walls ? ,is it the same out in the street ? or a mile away ?
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newcomer
jdstone
Posts: 3
Registered: ‎04-01-2014

Re: No 3G/4G on iphone 5s

I just stuck my phone out the window and it worked! Cheers for the advice haha.
sauron
Posts: 12,207
Topics: 38
Best Answers: 216
Registered: ‎18-12-2010

Re: No 3G/4G on iphone 5s

I would do a little google searching and see if the phone also has 3G and if it does then it might be that your area does not have it or your out of range, you can a scan of the below link to see what it says about 3G in your area

 

http://community.giffgaff.com/t5/Service-Updates/Service-Checker-and-Planned-Mast-Maintenance/td-p/4...

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ravisid
Posts: 1,366
Topics: 3
Kudos: 39
Best Answers: 28
Registered: ‎23-11-2013

Re: No 3G/4G on iphone 5s

Seems like it could be a network issue with your phone/area.

Please follow the below steps to the letter if you are facing network issues in your area -
hope this helps.

1, See if theres any faults here by typing in your post code @ giff.ly/ggservice (alternative site - http://status.o2.co.uk) giffgaff operates as a Mobile Virtual Network Operator using the o2 / Telefonica Network
2, Turn On airplane mode ( if you have this option ) And then turn Off after about 20 seconds
[ Alternatively ] Take the battery out for 30 seconds and then place in back in and power On the handset Etc ( This option is not for iphones and any other phones that your carnt take or get the battery out the handset )
3, Try http://is.gd/manualroam
4, Hand clean the sim Very Soft