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newcomer
crbainbridge
Posts: 5
Registered: ‎17-12-2011

Not able to purchase goodybag?

I'm trying to buy a goodybag but keep getting the response you can only top up credit at this time and to purchase a goodybag you must try later. This has been happening since last night. Any ideas?
shabbako1
Posts: 4,390
Topics: 46
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Registered: ‎17-06-2011

Re: Not able to purchase goodybag?

have you got enough credit to buy a goody bag ?

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ajenno
Posts: 6,553
Kudos: 479
Best Answers: 353
Registered: ‎08-12-2011

Re: Not able to purchase goodybag?

Goodybag purchase: Unfortunately you can not purchase a goody bag after 7pm on the same day the live one expires. However you can purchase one from around 10am the following morning. (Be patient, the system is probs just updating)
This is too avoid the system messing up and getting rid of the wrong goodybag.
To avoid this from happening you can queue a goodybag by simply purchasing one before 7pm on or before the day it expires. The queued one will take over automatically between 10pm to midnight on the expiry day.
Guide to goodybags: http://support.giffgaff.com/app/answers/detail/a_id/600/kw/goodybag%20guide
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allwyn
Posts: 1,473
Best Answers: 109
Registered: ‎19-07-2011

Re: Not able to purchase goodybag?

This is a known issue at the moment, further updates can be found here:http://community.giffgaff.com/t5/Service-Updates-Notice-board/Unable-to-buy-goodybags-18th-Jan/m-p/2...

 

Try clearing your cache and trying again in the mean time..

incrediblesam
Posts: 1,144
Kudos: 210
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Registered: ‎13-09-2011

Re: Not able to purchase goodybag?

Its a site glitch, try using a different browser. :smileyhappy:
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head honcho
pitney
Posts: 9,901
Registered: ‎17-03-2011

Re: Not able to purchase goodybag?

U will have to do as the message says mate try later. Sounds as theres problems with buying ggbags
sullyman524
Posts: 10,180
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Registered: ‎30-03-2011

Re: Not able to purchase goodybag?

try a different browser

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rayhoo
Posts: 39,075
Topics: 24
Kudos: 4,339
Registered: ‎21-07-2010

Re: Not able to purchase goodybag?


crbainbridge wrote:
I'm trying to buy a goodybag but keep getting the response you can only top up credit at this time and to purchase a goodybag you must try later. This has been happening since last night. Any ideas?

If you have a goodybags due to expire then you'll have to wait until tomorrow to buy one.  Please read here to see how goodybags work:   http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/CREDIT-AND-GOODYBAG-CONFUSION/m-p/988713/me...

jokeyboi77
Posts: 22,106
Registered: ‎07-10-2011

Re: Not able to purchase goodybag?

if your gb expires tonight then unfortunetly you are locked out because you get locked out at 7pm on gb expiry day i'm afraid
newcomer
crbainbridge
Posts: 5
Registered: ‎17-12-2011

Re: Not able to purchase goodybag?

Using a card so that isn't the issue. Thanks anyway:smileyhappy: