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beginner
wombi
Posts: 13
Registered: ‎24-05-2013

Not receiving texts

[ Edited ]

Hi :cathappy:

 

Has anyone else had a problem receiving texts? Everything was fine until 1.30pm when I was sent 2 texts (from Vodafone network) - still not received and later other texts from Vodafone and Giffgaff networks not received. I can send texts, send and receive calls and haven't changed any settings.

 

My phone is a Nokia 710

 

Help!

numan
Posts: 579
Topics: 3
Kudos: 70
Best Answers: 14
Registered: ‎09-10-2010

Re: Not receiving texts

try taking the battery and the sim out of your phone for a couple of minutes and then restart your phone
give a kudos if this post was even remotely helpful :smileywink:

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jack_walsh
Posts: 1,530
Registered: ‎03-06-2013

Re: Not receiving texts

Hello try restarting your phone, sometimes that can be enough to sort your connection out, or failing that, try this
manual roam : http://is.gd/manualroam which can also help with problems of this nature

If you still have issues, check your local area status
here : http://bit.ly/o2status by entering your postcode.
This will inform you of any disruptions on the network and what services are available where you are now

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william_knapman
Posts: 1,181
Topics: 1
Kudos: 263
Best Answers: 55
Registered: ‎18-10-2013

Re: Not receiving texts

suggest contact the agents - there are other people posting similar problems in the past few days

premierphotosuk
Posts: 1,051
Registered: ‎10-12-2013

Re: Not receiving texts

Hi,giffgaffer i hope this will sort your problem,
If you having problems with sending or receiving SMS/texts then this might resolve the problem.
 
1. Go to settings - 2. Then go to mobile networks
3. Select a network other than O2 (gg) i.e orange or tmobile.
4. Come out of settings and it should say no network coverage or something similar.
5. Repeat the process this time choosing O2 (gg) which should update the message centre and hopefully restarts the texts.

The message centre number in your message settings should be +447802002606

On an iPhone then it's a slightly different process.

1. Go to settings - 2. Go to carriers
3. Switch off automatic and manually change the carrier to something other then O2-UK i.e vodafone or orange.
4. Come out of settings and wait until it fails to connect to the other carrier.
5. Once it fails repeat the process and this time choose O2-UK

Sim's ordered from this banner below are the new 4g Dual/standard (NANO/micro type) you choose.

Get a free giffgaff Sim

All 4g sims will still work on all 3g/2g phones/devices. The bonus £5 credit will be applied within 24hrs of activation, a minimum of £10 is needed to activate your new giffgaff sim and account.

heavy hitter
pjpoppy
Posts: 5,353
Registered: ‎16-06-2013

Re: Not receiving texts

[ Edited ]

hi wombi

send yourself a text and see what happens,  (do you recieve it?)

 

check your area status here:  www.bit.ly/ggservicestatus
for text/calls/data problems see here : http://is.gd/manualroam

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mo2500
Posts: 6,504
Topics: 39
Registered: ‎30-10-2012

Re: Not receiving texts

Hi,

Issues like this is solved by performing manual roaming so to do that follow this good guide - http://community.giffgaff.com/t5/Help-Support/Not-receiving-texts/m-p/11298691

All the best
banner flashing.gif
Posts: 4,084
Topics: 30
Kudos: 305
Best Answers: 137
Registered: ‎08-05-2011

Re: Not receiving texts

Hi, what phone do you have? As you have updated your phone's software, your settings will have been deleted. Therefore, you need to enter the correct Giffgaff settings onto your phone/device and save it.

Text the word 'settings' to 2020.


If you have an Android or smart phone/device, you can download the Giffgaff tweaker App from Google Play store onto your phone, using Wifi.


Alternatively, please see this guide on Internet settings for All Phones/Devices:
http://community.giffgaff.com/t5/giffgaff-Top-Tips/The-giffgaff-Internet-Settings-Guide-Setup/m-p/20...


Also, try restarting your phone.
Check the network coverage status of your area from here:
http://giff.ly/ggservice


please also try doing a manual roam http://is.gd/manualroam
Get a free giffgaff Sim

Kudos Me if above helped also don't forget to accept a solution if your query has been answered :smileyhappy: x
premierphotosuk
Posts: 1,051
Registered: ‎10-12-2013

Re: Not receiving texts


william_knapman wrote:

suggest contact the agents - there are other people posting similar problems in the past few days


William an agent is not needed in this case.

Sim's ordered from this banner below are the new 4g Dual/standard (NANO/micro type) you choose.

Get a free giffgaff Sim

All 4g sims will still work on all 3g/2g phones/devices. The bonus £5 credit will be applied within 24hrs of activation, a minimum of £10 is needed to activate your new giffgaff sim and account.

beginner
wombi
Posts: 13
Registered: ‎24-05-2013

Re: Not receiving texts

Hi numan,

 

I tried that first in case it fixed the problem but unfortunately not. 

 

TU for your very quick reply tho!