Help & Support

Reply
newcomer
tuppycat
Posts: 2
Registered: ‎10-09-2012
Best Answer

Not registered on network

I have not been able to make or receive calls all day . I get a message saying "not registered on network"

kerrieanne
Posts: 5,480
Topics: 37
Kudos: 327
Best Answers: 159
Registered: ‎05-01-2012

Re: Not registered on network

You should probably check the service status in your area, which you can do from http://status.o2.co.uk/ by entering your postcode and clicking the 'Check' button. This should give you any local issues, including planned and emergency engineering work, as well as indicating what sort of signal strength you should expect, and the quality of mobile internet connection.
If you find that there are no issues reported in your area, try:
1. Turning your phone off, then wait five minutes, then turn your phone back on again, then wait five more minutes and try using it as normal
2. A manual roam - there's a handy guide for this at http://is.gd/manualroam
If I helped click ''solutions and kudos'' thanks.


Sent from my iPhone 4S
scottoag
Posts: 2,150
Topics: 154
Kudos: 211
Registered: ‎20-08-2011

Re: Not registered on network

Did you activate card by topping up with ten pounds - that is needed. After that it can take 24 hours.

Myself
zaphod_zoeller
Posts: 2,911
Kudos: 724
Best Answers: 270
Registered: ‎21-05-2012

Re: Not registered on network

[ Edited ]

try a  manual roam. just go to the network selection page in your settings, select any network other than gg, then when it fails to connect then re-select gg.

 

That will clear most registry issues, as it sends a far stronger signal than usual to the network. 

mad scientist
lucy68
Posts: 11,044
Registered: ‎30-10-2011

Re: Not registered on network

[ Edited ]

check balance/goodybag status here

https://giffgaff.com/dashboard

 

check area status here: http://status.o2.co.uk/

 

also try rebooting your phone

Get a free giffgaff Sim
allan1954
Posts: 20,662
Topics: 263
Kudos: 1,309
Best Answers: 324
Registered: ‎27-11-2009

Re: Not registered on network

all you do is go into mobile networks do a search then the phone say searching and after few seconds registered on the network happens to me every day i blame quidco app.
Get a free giffgaff Sim
newcomer
tuppycat
Posts: 2
Registered: ‎10-09-2012

Re: Not registered on network

turning off then turning on again did the trick

many thanks