on 14-11-2011 00:03
Unfortunately i am not receiving my friends overseas text messages, calls are coming through just fine but no sign of any of the text messages whatsoever, what's the deal with that? I would be much obliged if someone could help me rectify this issue. My friend has tried adding +44 to my number as suggested by someone else but that hasn't solved the problem. Plz could someone help me with this issue...
on 14-11-2011 00:09
+44 with or without the 0? try to do it like +447... If they can call you they only have to use the same number for texting you!
There should not be any problem.. I am from Spain and I can receive sms from there without any problem.
If you need it, because the problem is not solved, contact an agent.
on 14-11-2011 00:10 - last edited on 02-01-2014 11:08 by christian_b
This must be an error on his side, and he should not just add '+44' he should also remove the first zero eg. '07***' would be '+44***
(Edit: Removed personal details)
14-11-2011 00:11 - edited 14-11-2011 00:19
Can you advise which other network is involved? I take it you are in the UK. What country are they being sent from?
Depending on the country your friend is in depends on the inter mobile operator agreements between giffgaff and the mobile carrier in the foreign country. Because some of the services are working does not mean that all services will or should work. I know in some Middle Eastern countries, Asian countries and Canada some mobile operators agreements will not allow the sending of text for example to O2 UK but they can to Virgin, Vodafone etc. These are the inter mobile operator agreements that are in place and can get very complicated indeed.
I would first of all suggest you remove your SIM card, wipe the gold contacts with a dry cotton cloth and pop the SIM back in the handset.
If the person abroad is a UK network customer then they should send the text with the mobile number in either +447 or standard 07xx xxxxxx format. if they are a foreign network cutomer then they should use the +447 method.
on 14-11-2011 00:27
thank you for your help, i have tried +44 without the 0 and the number my friend calls to is the same as the number my friend has tried texting to aswell, it hasn't worked unfortunately.
on 14-11-2011 00:30
I'm afraid there is no error from either of us, we're well aware of what number to use for text, the problem seems to be something else entirely though I'm flabbergasted as to what that problem could be.