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newcomer
therealjimshady
Posts: 3
Registered: ‎12-03-2011
Best Answer

PAC Code - How long to wait?

Hi all,

 

Unforturtunately for reasons I won't bore you with, I've decided to leave Giff Gaff. I want to keep my number, so I put in a PAC code request. I did this on 4th July - and it's now the 9th July. This seems a bit crazy. Is it meant to take this long? What are other peoples experiences? On the 6th July I submitted a message to an agent asking what was going on but I haven't heard anything back yet.

 

Cheers

 

TheRealJimShady

kbates
Posts: 3,578
Topics: 235
Kudos: 387
Best Answers: 38
Registered: ‎18-05-2012

Re: PAC Code - How long to wait?

Hi, Please contact a agent again and make note of any ref numbers and quote them from previous times

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adam98675
Posts: 4,318
Topics: 48
Kudos: 958
Best Answers: 440
Registered: ‎18-08-2010

Re: PAC Code - How long to wait?

No it should be back by now it should't take 4 days, try submitting a request again try calling 43430 option 2
tornado007
Posts: 2,999
Topics: 31
Kudos: 391
Best Answers: 191
Registered: ‎21-12-2010

Re: PAC Code - How long to wait?

try to pm an educator here http://community.giffgaff.com/t5/user/viewprofilepage/user-id/155971

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dabbler
confucious
Posts: 219
Registered: ‎28-03-2012

Re: PAC Code - How long to wait?

Try contacting an agent again, it shouldn't take that long.

 

Sorry to see you go.

suheluddin2
Posts: 13,509
Topics: 64
Kudos: 930
Best Answers: 456
Registered: ‎11-11-2010

Re: PAC Code - How long to wait?

contact an agent regarding this problem

Note: If someone has answered your question in 'Ask the community', please mark it as 'best answer’, then we know you're sorted
newcomer
therealjimshady
Posts: 3
Registered: ‎12-03-2011

Re: PAC Code - How long to wait?

I've just done a 'Contact Agent' request again. Thanks.

nerakb
Posts: 19,535
Registered: ‎22-01-2012

Re: PAC Code - How long to wait?

By law,network providers have to give you your PAC within 2 hours.As your's has been a lot longer,I'd suggest you raise your case wit an agent again.

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newcomer
therealjimshady
Posts: 3
Registered: ‎12-03-2011

Re: PAC Code - How long to wait?

Thanks for the hint about calling 43430 - I didn't realise that was possible. I've just done that. It said I'll get sent one within 2 hours. Fingers crossed!