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newcomer
lewis555
Posts: 3
Registered: ‎06-09-2011

PAC Code

Hello

I have got my new giffgaff sim working nicely in my phone, and am now trying to port out my old numer to the giff gaff sim from my orange one.  

I have a PAC code from Orange and have attempted to use the online form to arrange for my number to be transferred on Friday.  However I am being told that "Sorry, something went wrong with your transfer request. Please try again later."  I have been trying since Wednesday evening and keep getting the same response.  Thus I have missed my oppertunity to move numbers on Friday. 

This error message is very vague, can someone expand on it for me.  Is there a problem with the form, or my PAC code, or something else.  As if I need a new PAC code then I'll need to know so I can speak to Orange again.

 

Thanks

Lewis

guide
richy99
Posts: 3,629
Registered: ‎03-04-2011

Re: PAC Code

have you tried a different browser?

 

a pac code is valid for 30 days

These are my own personal opinions and do not necessarily reflect that of Giffgaff and their employees
xan
vanguard
xan
Posts: 1,628
Registered: ‎05-07-2011

Re: PAC Code

Use a different browser or delete your browser cache and cookies, further more when inputting your details do not use punctuation, commas or hyphens..

Posts: 13,437
Kudos: 5,272
Best Answers: 584
Registered: ‎16-02-2011

Re: PAC Code

If you continue to have this problem after trying different browsers then message an agent and provide the PAC code so they can raise the transfer request for you

sauron
Posts: 14,668
Topics: 39
Best Answers: 257
Registered: ‎18-12-2010

Re: PAC Code

Might be that the pac code is not valid and you can ask for another one
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newcomer
lewis555
Posts: 3
Registered: ‎06-09-2011

Re: PAC Code

Tis not working for me using Chrome or IE, with and without cookies etc.  So I shall be taking my plea to an agent.  Thanks for the suggestions guys :-)