on 15-12-2010 13:50
Please can you help. I've just activated my SIM, calls all ok but having problem using internet. I get "packet data connection not available". I'm no good with mobiles, so need an idiots guide please, lol.
on 15-12-2010 13:52
on 15-12-2010 14:06
Menu, settings, configuration.
Check that "Default config. sett." is set to 'giffgaff' and then press Act. def. in all apps. and confirm.
Then go to personal settings and press add and then access point. Account name is giffgaff and then go to access point sett. and then press bearer settings. These are set as follows:
Packet data acc. pt. - giffgaff.com
Network type - IPv4
Authentication type - Normal
User name - giffgaff
Password - password
Once you've done that, keep hitting back. Then make sure on the screen where you can change the 'Preferred access pt.' make sure this now says giffgaff (if not, change it)
Menu, settings, connectivity, packet data. Set this to 'when needed' and then press packet data settings. My active access point is called Access point 4. Now press edit active access pt. and then press Packet data acc. pt. Make sure that says giffgaff.com
on 15-12-2010 14:32
on 15-12-2010 14:42
I've checked your account and there's definitely no data bar on your sim so it'll be some issue with the handset settings.
John @ The giffgaff Team
If you've asked a question, mark the best answer as 'Accepted solution'. This lets everyone know you're sorted - It also gives kudos to the giffgaffer who helped you. Nice! .....
on 15-12-2010 19:42
on 16-12-2010 01:22
Some applications on these phones use a so-called preferred access point, which confusingly isn't the same as the default access point.
And when you view the list for preferred access point, giffgaff may not be appearing on the list.
To add it, it's necessary to set up a personal configuration
see balderdash's reply on this thread,
and p.36 of the Nokia User Guide