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newcomer
fantasticfaye
Posts: 5
Registered: ‎07-11-2010

PACKET DATA CONNECTION NOT AVAILABLE- I HAVE NOKIA X3-02 TOUCH AND TYPE

Please can you help. I've just activated my SIM, calls all ok but having problem using internet. I get  "packet data connection not available". I'm no good with mobiles, so need an idiots guide please, lol.

guide
lordofangels
Posts: 2,609
Registered: ‎21-09-2010
Mobile Phone: ZTEBlade

Re: PACKET DATA CONNECTION NOT AVAILABLE- I HAVE NOKIA X3-02 TOUCH AND TYPE

text setting to 2020, or

search for the full model name for your Nokia,

or data bar on your SIM,

contact an agent to get this removed

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Click "Accept Solution" if this answered your question.


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enigma
jamesdn
Posts: 7,914
Registered: ‎08-09-2010

Re: PACKET DATA CONNECTION NOT AVAILABLE- I HAVE NOKIA X3-02 TOUCH AND TYPE

Ensure you have sent a message saying SETTINGS to 2020 and then follow this guide:

First settings:

Menu, settings, configuration.

Check that "Default config. sett." is set to 'giffgaff' and then press Act. def. in all apps. and confirm.
Then go to personal settings and press add and then access point. Account name is giffgaff and then go to access point sett. and then press bearer settings. These are set as follows:

Packet data acc. pt. - giffgaff.com
Network type - IPv4
Authentication type - Normal
User name - giffgaff
Password - password

Once you've done that, keep hitting back. Then make sure on the screen where you can change the 'Preferred access pt.' make sure this now says giffgaff (if not, change it)


Second settings.

Menu, settings, connectivity, packet data. Set this to 'when needed' and then press packet data settings. My active access point is called Access point 4. Now press edit active access pt. and then press Packet data acc. pt. Make sure that says giffgaff.com
newcomer
fantasticfaye
Posts: 5
Registered: ‎07-11-2010

Re: PACKET DATA CONNECTION NOT AVAILABLE- I HAVE NOKIA X3-02 TOUCH AND TYPE

Hi there, thanks for tha fast delivery. I've done everything you said and double checked & still ge same problem. Tried it all again re checking everything & still won't work!
enigma
jamesdn
Posts: 7,914
Registered: ‎08-09-2010

Re: PACKET DATA CONNECTION NOT AVAILABLE- I HAVE NOKIA X3-02 TOUCH AND TYPE

If your settings are correct and your internet will not work, please contact an agent as they may be blocking your access with a data bar.
aaabzx3
Posts: 16,279
Topics: 377
Kudos: 968
Best Answers: 268
Registered: ‎19-08-2010

Re: PACKET DATA CONNECTION NOT AVAILABLE- I HAVE NOKIA X3-02 TOUCH AND TYPE

make sure the default gateway is set at giffgaff wap

Get a free giffgaff Sim
supporter
jdevine
Posts: 502
Registered: ‎08-09-2010

Re: PACKET DATA CONNECTION NOT AVAILABLE- I HAVE NOKIA X3-02 TOUCH AND TYPE

Hi fantasticfaye,

 

I've checked your account and there's definitely no data bar on your sim so it'll be some issue with the handset settings.

 

Regards

 

John @ The giffgaff Team

John Devine
Handy giff-staffer

If you've asked a question, mark the best answer as 'Accepted solution'. This lets everyone know you're sorted - It also gives kudos to the giffgaffer who helped you. Nice! .....
newcomer
fantasticfaye
Posts: 5
Registered: ‎07-11-2010

Re: PACKET DATA CONNECTION NOT AVAILABLE- I HAVE NOKIA X3-02 TOUCH AND TYPE

ok thanks v much for your help

novice
shoks
Posts: 14
Registered: ‎06-05-2010

Re: PACKET DATA CONNECTION NOT AVAILABLE- I HAVE NOKIA X3-02 TOUCH AND TYPE

Thanks for this. I've just bought a Nokia X3-02 too. Cracking little phone but not the most intuitive for settings (2020 sent me the o2 web settings only) Kudos!
marvel
andy0
Posts: 8,225
Registered: ‎18-10-2009

Re: PACKET DATA CONNECTION NOT AVAILABLE- I HAVE NOKIA X3-02 TOUCH AND TYPE

Some applications on these phones use a so-called preferred access point, which confusingly isn't the same as the default access point.

 

And when you view the list for preferred access point, giffgaff may not be appearing on the list.

 

To add it, it's necessary to set up a personal configuration

 

see balderdash's reply on this thread,

 

http://community.giffgaff.com/t5/Help-Ask-the-community-got-stuck/Setting-up-Opera-mini-data-service...

 

and p.36 of the Nokia User Guide

 

http://nds1.nokia.com/phones/files/guides/Nokia_X3-00_UG_en.pdf