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newcomer
samsahota96
Posts: 14
Registered: ‎15-05-2013

Poor Connection on my Samsung Galaxy S4

Hello fellow Giffgaff users, i have had my S4 for a few months, and so far so good, giffgaff have great deals which is why i am with them, but the connection isn't amazing. I'm always losing connection/my internet connection is always going off every 5 or 10 minuets and i've checked my area connection, its good connection but my internet is always going off, and when it works, its very slow.

Any suggestions how i can fix this?

isabel1066
Posts: 21,603
Topics: 245
Kudos: 1,292
Best Answers: 265
Registered: ‎12-11-2010

Re: Poor Connection on my Samsung Galaxy S4

go near the window or upstairs i what i do but if the data signal not good not much you can do to improve it and welcome to gg.
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newcomer
samsahota96
Posts: 14
Registered: ‎15-05-2013

Re: Poor Connection on my Samsung Galaxy S4

even when im upstairs (my bedrooms a loft conversion) my connection is still terrible, i either get 'G' or 'E'

trainee
zaid19zizou
Posts: 211
Registered: ‎26-05-2013

Re: Poor Connection on my Samsung Galaxy S4

try installing the settings again  text SETTINGS to 2020  or download the my giffgaff app from app store.

 

please give kudos if ive helped =) thank you

isabel1066
Posts: 21,603
Topics: 245
Kudos: 1,292
Best Answers: 265
Registered: ‎12-11-2010

Re: Poor Connection on my Samsung Galaxy S4

g or e is total useless for data signal you need 3g or hsdpa for it to be any good on smartphone
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novice
ayesha85
Posts: 86
Registered: ‎23-01-2013

Re: Poor Connection on my Samsung Galaxy S4

Contact the agent
augur
avid_fan
Posts: 2,919
Registered: ‎15-07-2013

Re: Poor Connection on my Samsung Galaxy S4

Hello samsahota

G or E indicates a 2g connection, which is not good at all

Press Settings on your s4
Press the Connections tab
Press More networks
Press Mobile networks
Press Network mode

Now select network mode GSM only
Wait a minute then set it to GSM/WCDMA auto connect

Once you have a 3g connection, you will see H or 3g

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