Help & Support

Reply
newcomer
lauram79
Posts: 2
Registered: ‎09-01-2012
Best Answer

Problems connecting to mobile data network

Hello,

 

I am never to giffgaff and have an iphone 4s which keep giving me the following error message 'Could not activate mobile data network. You are not subscribed to a mobile data service'.

 

I have topped up with a £10 goody bag which has unlimited data. How can I solve this problem?

 

Any help would be much appreciated.

head honcho
mitchell2010
Posts: 5,821
Registered: ‎20-08-2010

Re: Problems connecting to mobile data network

see here - http://support.giffgaff.com/app/answers/detail/a_id/628
:smileyvery-happy::smileyhappy::smileyvery-happy::smileyhappy::smileyvery-happy::smileyhappy::smileyvery-happy::smileyhappy::smileyvery-happy::smileyhappy::smileyvery-happy::smileyhappy::smileyvery-happy::smileyhappy::smileyvery-happy::smileyhappy:

order a "hybrid" sim which can be used as a standard sim or can be pinched into a micro sim :smileyhappy:
northernnoel
Posts: 2,121
Topics: 27
Kudos: 348
Ideas: 11
Best Answers: 79
Registered: ‎10-02-2011

Re: Problems connecting to mobile data network

You'll need to add the apn settings for internet. More details here: http://support.giffgaff.com/app/answers/detail/a_id/628#Internet_Settings

Get a free giffgaff Sim
ijocky
Posts: 2,570
Topics: 17
Kudos: 556
Best Answers: 164
Registered: ‎16-06-2011

Re: Problems connecting to mobile data network

Hi,

 

You have to change the setting on your iphone for giffgaff internet & MMS.  Here are the giffgaff setting for internet & MMS on an iphone on ios5.  For giffgaff settings Press SETTINGS, then GENERAL, then NETWORK, then MOBILE DATA NETWORK and enter the following settings:-

 

 

Mobile Data

 

APN   giffgaff.com

Username   giffgaff

Password   password

 

 

Visual Voicemail(just leave as is, giffgaff do not support visual voicemail)

 

 

MMS

 

APN   giffgaff.com

Username   giffgaff

Password   password

MMSC   http://mmsc-ac.mms.o2.co.uk:10021/mmsc

MMS Proxy   193.113.200.195:8080

Max message size   2097152

MMS UA Prof URL   (just leave blank) 

 

 

Do NOT press the 'Reset Settings' button once settings are input.

 

Once settings have been input you may have to turn your iphone off and on again.

 

Please ensure that 'MMS Messaging' button is set to ON. (Press Settings, then Messages).

 

Please also ensure that the 'Enable 3G' button and the 'Mobile Data' button are set to ON. (Pess Settings, then General, then Network).

 

Also note that Picture messages cost 16p and are not included in any goodybag.

 

The voicemail button will not work on an iphone with giffgaff, just dial 443 for voicemail.

 

ijocky.

Get a free giffgaff Sim
smudgerdavid
Posts: 664
Topics: 45
Kudos: 51
Best Answers: 9
Registered: ‎19-05-2011

Re: Problems connecting to mobile data network

Connect phone on a wifi network open safari in address bar type. http://invalid.name/giffgaff
Then install
Photobucket
smudgerdavid
Posts: 664
Topics: 45
Kudos: 51
Best Answers: 9
Registered: ‎19-05-2011

Re: Problems connecting to mobile data network

Oh and dial this on your phone

*5005*86*443#

And voicemail button works
Photobucket
sydbrazil1
Posts: 6,937
Topics: 133
Kudos: 491
Best Answers: 161
Registered: ‎15-08-2011

Re: Problems connecting to mobile data network

http://support.giffgaff.com/app/answers/detail/a_id/628


Connect phone to Wifi & type link
ttp://invalid.name/giffgaff & install popup
Get a free Giffgaff Sim
daveyg
Posts: 2,048
Kudos: 196
Best Answers: 49
Registered: ‎09-07-2011

Re: Problems connecting to mobile data network

A Guide for iPhone 4/4S - http://bit.ly/giffgaffiphone4

newcomer
lauram79
Posts: 2
Registered: ‎09-01-2012

Re: Problems connecting to mobile data network

Thank you so much. I followed your instructions and that has solved my problem.

 

Many thanks :smileyhappy:

bluemoonbaz
Posts: 44,183
Registered: ‎10-02-2011

Re: Problems connecting to mobile data network

You need to add settings http://support.giffgaff.com/app/answers/detail/a_id/628
http://support.giffgaff.com/app/answers/detail/a_id/628#Internet_Settings
Get a free giffgaff Sim

http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/blackberry-addon-fix-please-support/idi-p/3357539