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newcomer
Posts: 8
Registered: ‎01-08-2011
Best Answer

Refund voucher

Just been contacted by company called Digitaun, saying working with O2 to refund charges taken due to a technical error in the system. Given a long "voucher" number to be keyed in following dialling 4444.

Does anyone know if this is legitimate?

Brian

Best Answer
Chosen by topic author brian_petty
Posts: 12,924
Topics: 462
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Best Answers: 318
Registered: ‎17-08-2011

Re: Refund voucher

Firstly, if you are a giffgaff customer, then 02 would not refund anything to you in anyway.
Only giffgaff will contact you.
Calling 4444 from your giffgaff will not take you to the top up line or allow you to use a voucher.
The number that giffgaff use to redeem a voucher code is 43430.
If you call 4444 you may be charged at a premium rate.

Of course if you are an 02 customer, than things may be different, but you should be using an 02 forum instead.
If you call 4444 from an 02 phone and enter the refund voucher code you have been given, than no harm can come to you, as either a credit will be applied to your account, or you will be told that the code is invalid.

Please explain to us if you are a giffgaff customer or not, and advise why you think that 02 would in anyway involve themselves with you as a giffgaff customer. They have no access to your account, unlike giffgaff who would apply any refunds directly to you.
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cicerone
Posts: 1,381
Registered: ‎23-10-2012

Re: Refund voucher

i dont think its legitement mate

Posts: 13,365
Topics: 32
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Registered: ‎05-01-2012

Re: Refund voucher

Never heard of this before must be a scam Smiley Sad
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newcomer
Posts: 45
Registered: ‎04-09-2013

Re: Refund voucher

it might not be legit
motivator
Posts: 3,698
Registered: ‎08-05-2012

Re: Refund voucher

Be very very carefull
Xxx
Posts: 561
Topics: 60
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Best Answers: 7
Registered: ‎12-11-2011

Re: Refund voucher

Afternoon Brian
Why not give O2 a bell and explain about the call you receivedSmiley Happy

Regards
DxxxSmiley Happy
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Posts: 8,232
Registered: ‎12-03-2013

Re: Refund voucher

Hi there,

 

Hmmmmm, sounds dodgy mate...?!?!?

 

Deffo call 02 and check it out..!

 

Let us know what happens, so we can advise if anyone else gets that particular call.

 

Thanks and hope u get sorted.

 

Charlie.

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academic
Posts: 2,242
Registered: ‎16-11-2011

Re: Refund voucher

Sounds dodgy talk to o2 about it see what they think
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Posts: 8,232
Registered: ‎12-03-2013

Re: Refund voucher


brian_petty wrote:

Just been contacted by company called Digitaun, saying working with O2 to refund charges taken due to a technical error in the system. Given a long "voucher" number to be keyed in following dialling 4444.

Does anyone know if this is legitimate?

Brian


Address details

DIGITAUN LTD
Herons Way
Chester Business Park
Chester
CH4 9QR



Support Number:

01244459699

 

Hi there again, I've just been to the digitaun website and i found these contact details.

 

Don't know if it'll help but i guess you could call them..?

 

Is the above number the one that called you? Can you check?

 

Charlie.

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newcomer
Posts: 8
Registered: ‎01-08-2011

Re: Refund voucher

Thanks for the posts. Rang the number, and got the same explanation that it was a refund from O2, for incorrect charges. Web site looks legit, but that's easy to fake. Trying O2.