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reteptseb
Posts: 16
Registered: ‎16-01-2012
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Replacement sim but same number?

Hi folks, my bro has lost phone and needs new replacement sim. Should I order another GG for him or is it pos to get a replacement with the same telephone number?
Cheers
Ps Merry Xmas!!!
mickf
Posts: 11,338
Registered: ‎14-08-2010

Re: Replacement sim but same number?

Report it here and the replacement sim will have all his credits etc. on.

 

https://giffgaff.com/support/lost

lbspeller
Posts: 4,529
Topics: 37
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Best Answers: 854
Registered: ‎10-07-2013

Re: Replacement sim but same number?

Have a look here:  http://community.giffgaff.com/t5/Solve-your-questions/How-do-I-report-my-phone-and-or-SIM-lost-or-st...

If your question has been answered, don't forget to mark a "Best Answer" and award kudos to posts you've found helpful/useful.

Check out my idea for changes to the terms & conditions here

Need a sim posted 1st class (or hand delivered in Plymouth)? PM me here
sam_312
Posts: 2,118
Topics: 14
Kudos: 314
Best Answers: 218
Registered: ‎15-04-2012

Re: Replacement sim but same number?


reteptseb wrote:
Hi folks, my bro has lost phone and needs new replacement sim. Should I order another GG for him or is it pos to get a replacement with the same telephone number?
Cheers
Ps Merry Xmas!!!

mak sure you report the sim as lost and stolen.

 

then giffgaff will send out a replacement sim that will have the same number etc

maryam7860
Posts: 1,183
Topics: 7
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Best Answers: 107
Registered: ‎15-06-2012

Re: Replacement sim but same number?

report it here https://giffgaff.com/support/lost

or you can sim swap http://community.giffgaff.com/t5/giffgaff-Top-Tips/How-to-use-SIM-Swap/td-p/6885194

Click the image below for a free giffgaff sim and £5 free credit

Get a free giffgaff Sim
figment_uk
Posts: 15,301
Kudos: 3,200
Best Answers: 2,013
Registered: ‎07-04-2012

Re: Replacement sim but same number?


reteptseb wrote:
Hi folks, my bro has lost phone and needs new replacement sim. Should I order another GG for him or is it pos to get a replacement with the same telephone number?
Cheers
Ps Merry Xmas!!!

If you already have a spare SIM, he can do a SIM swap.

 

Spoiler

To use SIM swap to transfer your number, credit and goodybag etc to a new SIM:

 

You need a spare SIM that has never been activated. If you don't already have one, head to your spread giffgaff page. Be sure to select the correct size for your device.

 

  • Log in to the account linked to the SIM you wish to swap;
  • Go to the activation page;

    Capture.JPG
  • Enter the 6 digit activation code from the new SIM;
  • Click Continue. The SIM Replacement page will load;

    SIM Swap
  • Check and confirm the details of the current and new SIMs are correct - especially if you have more than one giffgaff account in the family, otherwise you could end up swapping the wrong SIM!;
  • Click Yes, I want to replace my SIM;
  • Click Yes, I'm sure;
  • Wait while the transfer processes (approx 30 minutes)

 

Otherwise the quickest way is to report his SIM lost/stolen to get a replacement sent 1st class. Bear in mind though that the moment you click the button to report the SIM lost, his account will be barred and can only be unbarred using that specific replacement SIM

 

Make sure you/he is logged into his account,  then go here: https://giffgaff.com/support/lost

ralfers78
Posts: 2,122
Topics: 59
Kudos: 134
Best Answers: 39
Registered: ‎16-05-2013

Re: Replacement sim but same number?

and the sim will be blocked however the active goodybag will run and expire as usual as it doesnt get frozen
trainee
wingman1966
Posts: 147
Registered: ‎06-12-2012

Re: Replacement sim but same number?

trainee
johngould
Posts: 184
Registered: ‎08-08-2010

Re: Replacement sim but same number?

The easiest way is order a new Sim then do a Sim Swap. Credit and the number will transfer to the new one.