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newcomer
Posts: 1
Registered: ‎22-05-2013

Reset password I can not click on the tab that giff gaff send me

I have reset my phone forgot my password to top up my phone I carnt get help I get the reset password thing sent to my email an I carnt click on the thing to reset I have even asked for new sim an that was ages ago an still no sim an no help to sort it

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Posts: 2,563
Topics: 224
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Best Answers: 151
Registered: ‎27-03-2013

Re: Reset password I can not click on the tab that giff gaff send me

Click on the banner under post, try another browser 

If I have help and solve your issue don't forget to click it as a best answer & click for a kudos (the little orange star next to reply)
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Posts: 71,567
Registered: ‎27-11-2009

Re: Reset password I can not click on the tab that giff gaff send me

[ Edited ]
Can you copy the link and paste it into a different browser? Incidentally does the link start like this
http://giffgaff.com/support/renew-password?token= ( followed by a long series of digits)
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Posts: 11,619
Registered: ‎06-08-2012

Re: Reset password I can not click on the tab that giff gaff send me

Sometimes I've not been able to click on it, or even copy it to paste elsewhere. If so, try opening your email direct from within another browser. Can be a pain, but you can do it eventually.