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themagicrat
Posts: 8
Registered: ‎26-01-2011
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Samsung Galaxy Ace - no network, emergency calls only

I switched an 02 branded pay and go phone to GG about 6 months ago and all has been fine until yesterday morning

 

Now the phone cannot find the 02 network (it can find others). It is not the sim as I have swapped phones and the sim works fine in a different phone

 

Has 02 blocked the Galaxy Ace? I phoned 02 and they said I need to sort this out with GG

 

Thanks in advance for any help/suggestions

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richy99
Posts: 3,629
Registered: ‎03-04-2011

Re: Samsung Galaxy Ace - no network, emergency calls only

have you checked to see if there are any network outages in your area? http://status.o2.co.uk

 

are you able to test the sim in a different handset?

These are my own personal opinions and do not necessarily reflect that of Giffgaff and their employees
styly
Posts: 20,618
Topics: 624
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Best Answers: 791
Registered: ‎02-03-2011

Re: Samsung Galaxy Ace - no network, emergency calls only

Sounds like a problem with the actual phone..
How are other sims in that phone?
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bevlive
Posts: 2,170
Topics: 87
Kudos: 266
Best Answers: 64
Registered: ‎01-05-2011

Re: Samsung Galaxy Ace - no network, emergency calls only

Check the o2 status website, there is a fair bit of maintenance which is happening as we speak, so there may be a known outage in your area.
helper
aserali786
Posts: 750
Registered: ‎09-09-2011

Re: Samsung Galaxy Ace - no network, emergency calls only

there might be a ntwork shortage in your area. :smileyhappy:
Posts: 33,367
Registered: ‎02-02-2011

Re: Samsung Galaxy Ace - no network, emergency calls only

Have you got an O2 sim to try and if you have you could take it in to them if it doesn't work
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beginner
themagicrat
Posts: 8
Registered: ‎26-01-2011

Re: Samsung Galaxy Ace - no network, emergency calls only

We have three other GG phones in the house which are all fine so it is not a network outage

 

The sim works fine in another phone

 

I seems as though this phone cannot see or has been blocked from the 02 network although it worked fine for 6 months

 

Posts: 33,367
Registered: ‎02-02-2011

Re: Samsung Galaxy Ace - no network, emergency calls only

Check and see if the imie is blocked, think cpw have a page that you can use
Certainly if you have an O2 sim that does work in it then the O2 shop would look into it
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guide
richy99
Posts: 3,629
Registered: ‎03-04-2011

Re: Samsung Galaxy Ace - no network, emergency calls only

contact an agent with the imei number to see if there is a block on it

 

i take it none of the other sims work on it either?

These are my own personal opinions and do not necessarily reflect that of Giffgaff and their employees
novice
raycook
Posts: 70
Registered: ‎09-08-2011

Re: Samsung Galaxy Ace - no network, emergency calls only

Try a different sim in your phone to establish whether the problem is with the phone or the settings.

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