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beginner
Posts: 8
Registered: ‎26-01-2011
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Samsung Galaxy Ace - no network, emergency calls only

I switched an 02 branded pay and go phone to GG about 6 months ago and all has been fine until yesterday morning

 

Now the phone cannot find the 02 network (it can find others). It is not the sim as I have swapped phones and the sim works fine in a different phone

 

Has 02 blocked the Galaxy Ace? I phoned 02 and they said I need to sort this out with GG

 

Thanks in advance for any help/suggestions

guide
Posts: 3,629
Registered: ‎03-04-2011

Re: Samsung Galaxy Ace - no network, emergency calls only

have you checked to see if there are any network outages in your area? http://status.o2.co.uk

 

are you able to test the sim in a different handset?

These are my own personal opinions and do not necessarily reflect that of Giffgaff and their employees
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Registered: ‎02-03-2011

Re: Samsung Galaxy Ace - no network, emergency calls only

Sounds like a problem with the actual phone..
How are other sims in that phone?
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Posts: 2,171
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Registered: ‎01-05-2011

Re: Samsung Galaxy Ace - no network, emergency calls only

Check the o2 status website, there is a fair bit of maintenance which is happening as we speak, so there may be a known outage in your area.
helper
Posts: 750
Registered: ‎09-09-2011

Re: Samsung Galaxy Ace - no network, emergency calls only

there might be a ntwork shortage in your area. :smileyhappy:
Posts: 33,937
Registered: ‎02-02-2011

Re: Samsung Galaxy Ace - no network, emergency calls only

Have you got an O2 sim to try and if you have you could take it in to them if it doesn't work
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beginner
Posts: 8
Registered: ‎26-01-2011

Re: Samsung Galaxy Ace - no network, emergency calls only

We have three other GG phones in the house which are all fine so it is not a network outage

 

The sim works fine in another phone

 

I seems as though this phone cannot see or has been blocked from the 02 network although it worked fine for 6 months

 

Posts: 33,937
Registered: ‎02-02-2011

Re: Samsung Galaxy Ace - no network, emergency calls only

Check and see if the imie is blocked, think cpw have a page that you can use
Certainly if you have an O2 sim that does work in it then the O2 shop would look into it
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guide
Posts: 3,629
Registered: ‎03-04-2011

Re: Samsung Galaxy Ace - no network, emergency calls only

contact an agent with the imei number to see if there is a block on it

 

i take it none of the other sims work on it either?

These are my own personal opinions and do not necessarily reflect that of Giffgaff and their employees
novice
Posts: 70
Registered: ‎09-08-2011

Re: Samsung Galaxy Ace - no network, emergency calls only

Try a different sim in your phone to establish whether the problem is with the phone or the settings.

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