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newcomer
spacecdt16
Posts: 6
Registered: ‎01-06-2012
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Samsung Galaxy S3 Gallery Crash / Freeze

Hi , 

 

I've been having a problem with my Galaxy S3's Picture Gallery ever since an update at the begining of this month. One of the changes that was made, was the way in which you can view you picture gallery.

Ever since that update , whenever I try to open my picture gallery it freezes and then crashes with a message eventually popping up telling me that the gallery isn't working wuold I like to close.

 

the only suggestion I've been able to find which was supposed to help so far was to uninstall all of the apps that i've added to the phone incase on of them is conflicting with my gallery, I've done this and there was no change.

I was hopping that the update for my phone, which came through this morning may have rectified the problem, but alas all it did was stop me accessing the internet (that problem i've now fixed thanksa fix oneof you guys on here had already posted, thanks for that  XD )

So it's now been a few weeks and my gallery still isn't working, does anyone have any idea what might of caused this? or even better any idea how i can fix it?

I'm grateful for any suggestions at all x

harrybee1980
Posts: 11,428
Topics: 27
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Registered: ‎06-10-2012

Re: Samsung Galaxy S3 Gallery Crash / Freeze

Try a factory reset.
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academic
1_
Posts: 1,815
Registered: ‎29-01-2012

Re: Samsung Galaxy S3 Gallery Crash / Freeze

No. A full restore of the phone would definitely help. Back up all the data on the phone as it will be lost!
honeybunny19
Posts: 6,420
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Registered: ‎04-07-2012

Re: Samsung Galaxy S3 Gallery Crash / Freeze

go to that gallery settings and try to update it again if possible
honeybunny19
Posts: 6,420
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Registered: ‎04-07-2012

Re: Samsung Galaxy S3 Gallery Crash / Freeze

Try restarting your phone. That could help too
newcomer
frankiewills
Posts: 3
Registered: ‎22-02-2012

Re: Samsung Galaxy S3 Gallery Crash / Freeze

backup everything then hold down home button and volume down then power choose full reset and this will put your phone bk to its original settings
newcomer
aisha94
Posts: 7
Registered: ‎12-12-2012

Re: Samsung Galaxy S3 Gallery Crash / Freeze

you might need to reboot your phone or have update done to your phone to have the latest software

giffgaffmaniack
Posts: 2,254
Topics: 270
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Registered: ‎01-08-2012

Re: Samsung Galaxy S3 Gallery Crash / Freeze

factory reset time.

If not, have you upgraded it to android 4.1.1?

I am not sure how to, but I think it is about phone. (Settings - about phone)
newcomer
aishak0786
Posts: 9
Registered: ‎18-11-2012

Re: Samsung Galaxy S3 Gallery Crash / Freeze

try rebooting your phone

thewww
Posts: 2,211
Registered: ‎14-12-2009

Re: Samsung Galaxy S3 Gallery Crash / Freeze

I had a similar problem but it was due to a faulty memory card that i had in the phone are you using a memory card or just the phone memory?