Help & Support

Posts: 7
Registered: ‎29-05-2012

Serial number

Where do I get my serial number from
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Registered: ‎24-03-2011

Re: Serial number

[ Edited ]

Hey mate you will find the serial number on the sim card, it will be 18 or 19 digits long

Hope I helped and that you have a great christmas! :smileyhappy:

Remember to select 'set as best answer' and 'kudos' on my answer if I helped you :smileyhappy:

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Posts: 1,197
Registered: ‎30-01-2012

Re: Serial number

On the SIM card
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Registered: ‎28-05-2012

Re: Serial number

It will be on the SIM card itself
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Posts: 7
Registered: ‎29-05-2012

Re: Serial number

Av lost my sim though
Posts: 7
Registered: ‎29-05-2012

Serial number

I need my serial number but av lost my sim
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Registered: ‎18-10-2013

Re: Serial number

Double post stick to one thanx
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Registered: ‎31-10-2013

Re: Serial number

Do a sim swap buy ordering a new sim
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Registered: ‎24-10-2011

Re: Serial number

Why do you need it.
You have 2 options.
You can order a new sim from
your spread giffgaff link on your giffgaff dashboard,or use the link below.

or If you have a spare sim at home,

If you need a sim urgently, some members will deliver, or you could pick one up locally. Click the link below.

You can now activate a new sim if you loose one or it is damaged, or you need a micro or nano sim, by doing a sim swap.

Log out of gg, then click activate a sim, enter the 6 digit code,
then select i have a gg account, then click sim swap. All your account details, credit and goodybags and number will be swapped to the new sim.

Please note, that sim swaps stop between 9.30pm and 4.30am

Note, there is no need to top up a sim swapped sim.
You can also see a youtube video here.

Report your SIM or phone as lost / stolen and you will get a replacement SIM (this will be hybrid SIM which is a normal sized SIM that can be popped out to microSIM format). Further you will keep your number and credits.The problem is that once you report your sim lost or stolen, your account is blocked until you activate your replacement sim.

Note that for security your replacment SIM will be blocked when it arrives, activating it removes the security block, but sometimes you will need to ask an agent to get it unblocked but this does not require a further topup to do.
If I helped click ''solutions and kudos'' thanks.
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Posts: 5,148
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Registered: ‎10-04-2012

Re: Serial number

You can carry out a simswap following the link below

If you have a spare un activated Giffgaff sim you can do it straightaway. If not just order a sim from your dashboard or from any banner on this forum. Giffgaff now send out hybrid sims, which contain both a standard and mirco sim that you can pop out.

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