Help & Support

Reply
newcomer
djswifty
Posts: 2
Registered: ‎27-04-2013
Best Answer

Sim Activation / Sim Swap / Lost SIm

MERRY XMAS

ONE AND ALL

 

I am looking for help please.

 

My daughter had her phone stolen 2 months ago and we have got her an iPhone for Xmas.

 

I have just tried to do a sim swap / Activate your SIM and it continues to show the same error

 

"Sorry, you can't activate this SIM as you already have an active SIM linked to your account."

 

I had report the phone lost at the time of the incident and looking on the acount it doesnt appear to have a sim or a number attached, please help as i would prefer not to create a new account if i can avoid it.

 

Merry Xmas and thanks in advance

Lee

mykiel78
Posts: 10,238
Registered: ‎27-08-2012

Re: Sim Activation / Sim Swap / Lost SIm

Hi there if you contacted the agents to report the sim lost or stolen then the account can't be reactivated unless you contact the agents. That's why you are seeing that message.

Were you sent a replacement sim at all? If you were not or it's lost again then get in touch with them to send another one.

Or if you have another sim lying around, which will be quicker to put a smile on her face, then you can register a brand new account and activate a new sim which she will get a new number and forget about the previous barred sim
Feel free to award Kudos / BEST ANSWER to posts that help you
Get a free giffgaff Sim
vandeen
Posts: 247
Topics: 12
Kudos: 49
Best Answers: 2
Registered: ‎17-01-2010

Re: Sim Activation / Sim Swap / Lost SIm

Hi did you follow these steps?

http://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

gg Tips
1) Use the search box before you ask a new question
2) Kudos the helpful post in the topic you find your answer in
3) If you do ask a question, and someone provides, a Solution mark it as solved
4) Be excellent to each other
newcomer
katelynking
Posts: 1
Registered: ‎25-12-2013

Re: Sim Activation / Sim Swap / Lost SIm

If i do a sim swap will it keep same number or change it x
vandeen
Posts: 247
Topics: 12
Kudos: 49
Best Answers: 2
Registered: ‎17-01-2010

Re: Sim Activation / Sim Swap / Lost SIm

This part hopefully explains best, especially the last line.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Can I use SIM Swap to replace my lost / stolen SIM?
 
When you lose your SIM card, you'll want to find the quickest solution to have your number back and SIM Swap looks like the best road. It is advisable only if you meet the two following conditions:
 
You don't need to bar your phone
You already have an unactivated giffgaff sim handy
If you don't match these two conditions, you should order a replacement SIM through the Lost & Stolen procedure.  

******** As soon as you have ordered a replacement SIM, you will not be able to perform a SIM Swap.************
gg Tips
1) Use the search box before you ask a new question
2) Kudos the helpful post in the topic you find your answer in
3) If you do ask a question, and someone provides, a Solution mark it as solved
4) Be excellent to each other
mykiel78
Posts: 10,238
Registered: ‎27-08-2012

Re: Sim Activation / Sim Swap / Lost SIm

Hi Kate, sim swap only changes the sim type from say a nano to a standard one or vice versa. And transfers your credit and account info. Your number stays the same.

In future, start your own thread as you will get all your answers in one place.
Feel free to award Kudos / BEST ANSWER to posts that help you
Get a free giffgaff Sim
1zara1
Posts: 2,951
Topics: 6
Kudos: 164
Best Answers: 41
Registered: ‎08-09-2012

Re: Sim Activation / Sim Swap / Lost SIm

If you did reportec it as lost or stollen yhey would have barred it
And send you a replacement sim
Could be a system ertor/fauly
Contact an agent
They would sort it out for you
1zara1
Posts: 2,951
Topics: 6
Kudos: 164
Best Answers: 41
Registered: ‎08-09-2012

Re: Sim Activation / Sim Swap / Lost SIm

If you have reporyed it ss stolen...
Then after receiving the replacement sim
Need to do dim swap not activating again
Do sim swap
Nu.ber credit goody bag would be the same
newcomer
djswifty
Posts: 2
Registered: ‎27-04-2013

Re: Sim Activation / Sim Swap / Lost SIm

Thanks all for taking the time to reply on xmas morning. I ended up creating a new account :smileyhappy: