Help & Support

[ange90]

I have activated my sim card online and paid for my goodie bag. I inserted the sim into my phone and on 'my giffgaff' it shows me my goodie bag and number etc. but my phone says 'insert sim card' but there is one in there and it has no signal?? HELP!!

[usmanozzy786 enigma · Accepted solution]

Your sim can take 24 hours to succesfuly activate

make sure your phon eis on o2 or unlocked

[kahhoeloi counsellor]

I can take a few hours to be fully activated... Just give it a little more time

[mickf]

The phone needs to be unlocked or on O2

[littlechris1989 aspirant]

sorry to hear your having to wait for your sim to activate, sometimes it can happen within a couple of hours
but occasionally it can take up to 24 hours to fully activate.In rare cases it could take longer due to it being the weekend or systems problems and busy periods.

Please try to be patient, it is well worth the wait when it does complete the activation process...

There may also be a barr on a replacment sim for security purposes which agents will have to remove

Please be aware that agents can take up to 24 hours to get back to you so please try to be patient.

[flaxvert seer]

Need to give it upto 24 hours to fully activate mate

[follybridgeinn consultant]

Please confirm you phone is either unlocked or was previously locked to O2 as Giffgaff only works on unlocked or O2 phones.

Also try taking the sim out giving it a gentle wipe and reinsert to see if this sorts it,

If it is an Iphone then you may have to connect it to itunes to finalise the process.

If still no luck then it may be a faulty sim and i would advise contacting an agent http://bit.ly/giffgaffagent - Ask an agent

[follybridgeinn consultant]

Please confirm you phone is either unlocked or was previously locked to O2 as Giffgaff only works on unlocked or O2 phones.

Also try taking the sim out giving it a gentle wipe and reinsert to see if this sorts it,

If it is an Iphone then you may have to connect it to itunes to finalise the process.

If still no luck then it may be a faulty sim and i would advise contacting an agent http://bit.ly/giffgaffagent - Ask an agent

[nate37 seer]

Regardless of being activated or not, a giffgaff sim should still show the network name and signal strength before activation.

So this really sounds like the card is not making proper contact in the sim slot of the phone.

Try taking it out and then re-inserting it, making sure it is fully inserted.

[ryan_morgan]

check you phone is unlocked to any network and then if this doenst work it sometimes take 24 hours to activate sim.. hope this helps.