Help & Support

Reply
newcomer
jasyhunter
Posts: 5
Registered: ‎30-05-2011
Best Answer

Sim swap not working

Hey all! ive just bought a new phone and it needs a micro sim. Ive been with giffgaff since 2012 and want to keep my number. Getting very frustrated trying to do a sim swap. I have a new micro sim card but everytime I try to activate it, it says "temporarly unavailable, try again later". Been trying for 2 days now. Ive tried clearing my cache etc. still not working! Please help!!
rko
Posts: 1,976
Topics: 66
Kudos: 595
Best Answers: 57
Registered: ‎23-05-2012

Re: Sim swap not working

Could be the browser causing this issue, try different browser
Get a free giffgaff Sim
alexc33
Posts: 9,076
Kudos: 1,241
Best Answers: 902
Registered: ‎24-11-2011

Re: Sim swap not working

Sim swaps are not available after 21:30 until the following morning.
If you have tried before during the available hours, have you tried using a different browser? The giffgaff website has issues with some browsers. I find Firefox works ok and others use chrome.
bozenkas
Posts: 2,275
Topics: 19
Kudos: 114
Best Answers: 45
Registered: ‎25-08-2012

Re: Sim swap not working

when did you do sim swap time?
Solved! Go to Solution. Please give me Kudos if I have helped you out


Get a free giffgaff Sim
apprentice
virginmedia3o2
Posts: 555
Registered: ‎25-01-2014

Re: Sim swap not working

sloz
Posts: 50,356
Registered: ‎27-11-2009

Re: Sim swap not working

[ Edited ]
It looks like you're trying to use an old sim (older than 9 months)
If you try to do a sim swap with an old sim you'll see that error, unfortunately you'll need to order some new sims , the one you're trying to use can't be used for a dim swap
newcomer
jasyhunter
Posts: 5
Registered: ‎30-05-2011

Re: Sim swap not working

Cool thanks guys, yeh had the sim since around january 2012. Ive tried other browsers and on pc. Looks like a new sim is on the cards! I have one here though. How do I just activate it without keeping the number?
sloz
Posts: 50,356
Registered: ‎27-11-2009

Re: Sim swap not working

You can activate the sim under a new username/account
https://giffgaff.com/auth/signup
And you'll get a new random number as your opening another account

Obviously as its a new account you'll need to top up to activate
With a sim swap you retain the number and no top up is needed to initiate the swap
newcomer
jasyhunter
Posts: 5
Registered: ‎30-05-2011

Re: Sim swap not working

Im guessing because my sim is so old, the only option I have is a new accout/number?
sloz
Posts: 50,356
Registered: ‎27-11-2009

Re: Sim swap not working

Yes, the sim can be used and activated on a new account , but can't be used for a sim swap