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newcomer
stued84
Posts: 2
Registered: ‎06-01-2014
Best Answer

Sorry, you're not allowed to access this page.

when i try to access the keep your number i get thuis message Sorry, you're not allowed to access this page.

isabel1066
Posts: 20,482
Topics: 239
Kudos: 1,196
Best Answers: 249
Registered: ‎12-11-2010

Re: Sorry, you're not allowed to access this page.

your gg sim card activated with £10 and making calls this needed before transfer number.
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mattdiver
Posts: 1,266
Kudos: 245
Best Answers: 196
Registered: ‎25-12-2013

Re: Sorry, you're not allowed to access this page.

Hi there,

 

have you activated your SIM today?

 

If so it can take 24 hours for the SIM to fully activate,

 

Try again in a bit :smileyhappy:

All of my posts are hand typed for your individual needs. If you think I have done well, please give Kudos, If I have done REALLY well, please select best answer

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virtuoso
lucy68
Posts: 12,273
Registered: ‎30-10-2011

Re: Sorry, you're not allowed to access this page.

[ Edited ]

hi once sim is fully active then it should work for you,

Complete guide to activating your sim: http://bit.ly/giffgaffactivate

porting your number: http://giffgaff.com/support/transfer

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kevgaxx
Posts: 11,037
Registered: ‎06-08-2012

Re: Sorry, you're not allowed to access this page.

When did you activate your SIM? The giffgaff SIM must be activated first ( payment is required ), and given time to fully complete. You can't request to transfer your number in until then. You will need a PAC code from your previous provider.

In practice, I think it's worth waiting for 24 hours after activation before porting in anyway. You can check calls, texts, reception etc are all ok before committing yourself.

Knowledge Base article about SIM activation -
http://bit.ly/kbggactivate

Knowledge Base article about transferring a number into giffgaff -
http://bit.ly/giffgaffportin



bonusball
Posts: 32,550
Registered: ‎11-08-2011

Re: Sorry, you're not allowed to access this page.

dazoo
Posts: 5,731
Topics: 13
Kudos: 505
Registered: ‎14-03-2013

Re: Sorry, you're not allowed to access this page.

sim will need to be fully active for the transfer of number to work when giffgaff number shows on site then should be able to fill in info. if number is showing and still cant enter info then try another browser and try

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islandstifle
Posts: 5,188
Topics: 16
Kudos: 834
Best Answers: 376
Registered: ‎24-10-2013

Re: Sorry, you're not allowed to access this page.

You can access this as soon as your SIM is fully active. You'll need to make a £10 top-up or buy a goodybag for this to happen, and from the time you pay it takes up to 24 hours (although usually it's less than an hour).

All my posts are typed individually for your specific problem and I never copy/paste from a script.

If you need an agent, use http://giffgaff.com/support/ask and choose the relevant category. Please refrain from using the j.mp link, the SIM limit form, or "choosing 30" from the drop-down menu, as this is not supported and may result in your query going to the wrong area.
amir667
Posts: 7,169
Topics: 15
Kudos: 646
Best Answers: 713
Registered: ‎08-04-2012

Re: Sorry, you're not allowed to access this page.

Is your sim fully activated?

Activations can take between 30 minutes and 24 hours to complete, when the activation is fully completed under your dashboard your new allocated number will be shown along with any credit or active goodybags. Once you see either of these then only will you be able to make any calls, send text , check balance or use the data.

If the activations is still not completed within the 24 hours , then you would need to raise the issue with an agent. To contact an giffgaff agent follow this link http://giffgaff.com/support/ask .

Please note agents can take up two 24 hours for a response.
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lnb1996
Posts: 7,295
Topics: 24
Kudos: 1,500
Best Answers: 792
Registered: ‎14-04-2013

Re: Sorry, you're not allowed to access this page.

Hi there and welcome to giffgaff.

 

Your sim needs to be fully activated before you can access that page to set up a number transfer.

It can take up to 24 hours for the sim activation to fully complete.

Don't worry, nothing is wrong.  All that is required is a little more patience.

Please don't forget to Kudo if my post is helpful or mark as Best Answer if appropriate, thanks.
To get a free sim with £5 credit, click on the link below or if it's more urgent, send me a PM.
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