on 06-01-2014 11:02
06-01-2014 11:03 - edited 06-01-2014 11:03
on 06-01-2014 11:03
In practice, I think it's worth waiting for 24 hours after activation before porting in anyway. You can check calls, texts, reception etc are all ok before committing yourself.
Knowledge Base article about SIM activation -
Knowledge Base article about transferring a number into giffgaff -
on 06-01-2014 11:10
on 06-01-2014 11:14
You can access this as soon as your SIM is fully active. You'll need to make a £10 top-up or buy a goodybag for this to happen, and from the time you pay it takes up to 24 hours (although usually it's less than an hour).
If you need an agent, use http://giffgaff.com/support/ask and choose the relevant category. Please refrain from using the j.mp link, the SIM limit form, or "choosing 30" from the drop-down menu, as this is not supported and may result in your query going to the wrong area.
on 06-01-2014 11:16
Activations can take between 30 minutes and 24 hours to complete, when the activation is fully completed under your dashboard your new allocated number will be shown along with any credit or active goodybags. Once you see either of these then only will you be able to make any calls, send text , check balance or use the data.
If the activations is still not completed within the 24 hours , then you would need to raise the issue with an agent. To contact an giffgaff agent follow this link http://giffgaff.com/support/ask .
Please note agents can take up two 24 hours for a response.
on 06-01-2014 11:17
Hi there and welcome to giffgaff.
Your sim needs to be fully activated before you can access that page to set up a number transfer.
It can take up to 24 hours for the sim activation to fully complete.
Don't worry, nothing is wrong. All that is required is a little more patience.