Help & Support

Reply
newcomer
bombardier
Posts: 6
Registered: ‎30-12-2011
Best Answer

Supplied Micro-SIM not working - what do I do?

Hi all.

 

I filled in a form to get a micro-sim sent to me, it arrived the next day which I was delighted with. Unfortunately, it's not recognised by my iPhone 4. When I use it attached to the rest of the normal size SIM supplied in a normal phone it's not recognised either. Do I just have a duff one? My number has been ported to my account already, so I'm now unable to use my mobile! What do I do?!

sullyman524
Posts: 9,572
Topics: 161
Kudos: 595
Best Answers: 163
Registered: ‎30-03-2011

Re: Supplied Micro-SIM not working - what do I do?

you will have to order a new one

Have I helped? If yes, please give me KUDOS, this is to the left of the post underneath my name.If I have solved your problem or answered your question, please click accept as solution on my post
Get a free giffgaff Sim
cicerone
maryamkahmed
Posts: 755
Registered: ‎24-08-2011

Re: Supplied Micro-SIM not working - what do I do?

try ordering a new one

Get a free Giffgaff Sim


mickf
Posts: 11,338
Registered: ‎14-08-2010

Re: Supplied Micro-SIM not working - what do I do?

It may have a block on it try here http://bit.ly/giffgaffagent

welshdragon92
Posts: 4,320
Topics: 27
Kudos: 650
Blog Posts: 0
Ideas: 3
Best Answers: 180
Registered: ‎01-06-2011

Re: Supplied Micro-SIM not working - what do I do?

You say the number has already ported to your account? Did you activate your account with a different sim? Because you will have to get that one cut down as you can only have one sim per account
Microsims here http://ggs.im/m-welshdragon92
Get a free Giffgaff Sim
vanguard
stef_bennett
Posts: 1,390
Registered: ‎30-12-2011

Re: Supplied Micro-SIM not working - what do I do?

If you report the sim lost stolen using this link - http://support.giffgaff.com/app/answers/detail/a_id/100 it will be full size so you will have to get it cut. You can't order a microsim from a member and keep the number ported onto the duff sim

bluemoonbaz
Posts: 44,285
Registered: ‎10-02-2011

Re: Supplied Micro-SIM not working - what do I do?

Before you get another sim check with agents that its not got any bars on it.. if not then order another or get a std one a cut yourself
http://bit.ly/giffgaffagent
Get a free giffgaff Sim

http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/blackberry-addon-fix-please-support/idi-p/3357539

newcomer
bombardier
Posts: 6
Registered: ‎30-12-2011

Re: Supplied Micro-SIM not working - what do I do?

Yes, my old number has been ported from Orange to GiffGaff today, and I activated the gg sim online WITHOUT it being in a phone.

 

So I should order a new micro-sim and then get that activated on my account and deactivate the old one. Correct? 

nuttymoo
Posts: 2,001
Kudos: 219
Best Answers: 65
Registered: ‎24-07-2011
Mobile Phone: HTC Wildfire S

Re: Supplied Micro-SIM not working - what do I do?

Have a close look at the sim. This is how it should be:

 

If it lookes like these:

 

 

it has been cut wrong and will not work and will need to re-order a microsim.

Don't forget to ACCEPT AS SOLUTION on the post that helped you :smileyvery-happy:
rudedog
Posts: 7,203
Registered: ‎09-11-2010

Re: Supplied Micro-SIM not working - what do I do?

Hi bombardier, I hate to say it but you may have a duff sim. Before you look to getting a replacement sim, can I just clarify the iPhone is definately unlocked? If yes, when you pop the sim in does it say No Sim or No Service? Normally on an iPhone if the sim is ok and the iPhone is unlocked then you should be able to pick up a signal, even before activation, No Sim normally means its not a recognised sim, No Service means no signal is being picked up.

 

You can try synching the iPhone with the giffgaff sim with iTunes, some have reported this has worked for them.

 

Otherwise, if you have an activated sim its best to report the sim lost/stolen (sim only) and obtain a replacement. giffgaff dont supply microsims so the replacement sim linked to your account will be a normal sized sim, which you can get cut down yourself or a good local mobile phone shop will cut this down for you no hassle.

Reach for the stars if anyone has helped you :smileywink: Also Accept the best Solution :smileyhappy:
Create your own banner at mybannermaker.com!
Copy this code to your website to display this banner!
Create your own banner at mybannermaker.com!
Make your own banner at MyBannerMaker.com!