Help & Support

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newcomer
garryo67
Posts: 4
Registered: ‎26-08-2012
Best Answer

Telephone number for help.

Is there a UK telephone number I can use for "Help"?

heavy hitter
bobbyj_rfl
Posts: 1,061
Registered: ‎18-06-2012

Re: Telephone number for help.

GiffGaff has no direct Customer Service number to call; all issues are dealt with online (this is one of the reasons they are able to offer such great airtime deals).

Your best option to try and have any problems resolved quickly is to post the details here on the forum, which gives you access to the combined total of knowledge and experience that our community members posses. Often you will find that you can have a solution within minutes.

You could also contact an agent http://giffgaff.com/rightnow/ask who should come back to you in 24 hours.
kingedward
Posts: 5,115
Topics: 133
Kudos: 595
Ideas: 7
Registered: ‎06-01-2011

Re: Telephone number for help.

No telephone number sorry.
The Music Thread
thewww
Posts: 2,212
Registered: ‎14-12-2009

Re: Telephone number for help.

No sorry all the customer service on giffgaff is online

miden23
Posts: 591
Registered: ‎01-02-2012

Re: Telephone number for help.

Giffgaff dont have call centres, you can use this forum or ask an agent for account related enquiries.
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allan1954
Posts: 23,974
Topics: 281
Kudos: 1,642
Best Answers: 364
Registered: ‎27-11-2009

Re: Telephone number for help.

All help online only.
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giffgaff_rocks
Posts: 1,908
Registered: ‎24-05-2011

Re: Telephone number for help.

at the moment GG has only Agents that can help you out. They might add phone support in the future though.
think_of_tomoro
Posts: 2,967
Topics: 61
Kudos: 1,253
Blog Posts: 0
Ideas: 15
Best Answers: 235
Registered: ‎09-02-2012

Re: Telephone number for help.

It depends what you mean as help.

In terms of giffgaff having a help number, there isnt one. Instead you can use the community (here) or ask an agent (for account realted issues). With out help lines for customers to use giffgaff doesnt need call centres or to employ people to answer phones, therefore the prices are cheaper for us :smileyhappy:
newcomer
aurangzeb58
Posts: 1
Registered: ‎26-08-2012

Re: Telephone number for help.

Hey my giffgaff sim card is not working and my phone is not accepting it. I have 15 pound top-up how can i tranfer it on another sim card
danthescan
Posts: 9,860
Kudos: 2,125
Registered: ‎21-04-2012

Re: Telephone number for help.

If you have a Problem and need Help then why not start here and tell us whats wrong and we may be able to help you fix the problem

Visiting the UK and need a giffgaff sim sent to you before you arrive ?

http://simabroad.wufoo.com/forms/contact-
form/