Help & Support

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Posts: 17,526
Registered: ‎04-04-2011

Texts and Calls aren't working.

Hey folks, could you help this lady from twitter please? Cheers! Tweet from @AmyMedlockk

@giffgaff I have full signal, but cannot receive or send texts nor calls what is wrong with the server?

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Posts: 1,674
Topics: 0
Kudos: 363
Best Answers: 301
Registered: ‎03-06-2013

Re: Texts and Calls aren't working.

Hello

Firstly check the signal in your area to look for any faults with the network. You can do so by visiting this website www.bit.ly/ggservicestatus

If everything is okay with the signal in your area then you should try a manual roam which will update your connection with the network. Click on this link to view how to do a manual roam http://is.gd/manualroam
newcomer
Posts: 15
Registered: ‎29-03-2013

Re: Texts and Calls aren't working.

I have just done this and it still hasnt worked !!
pupil
Posts: 694
Registered: ‎25-08-2013

Re: Texts and Calls aren't working.

hmmm means something maybe up with your phone.. and not the service
marvel
Posts: 25,873
Registered: ‎12-11-2010

Re: Texts and Calls aren't working.

does the internet work.
Get a free giffgaff Sim
newcomer
Posts: 15
Registered: ‎30-07-2010

Re: Texts and Calls aren't working.

I have had no signal since yesterday afternoon so can't make calls or text. I live near Exeter....whereabouts do you live? 

newcomer
Posts: 15
Registered: ‎29-03-2013

Re: Texts and Calls aren't working.

Yes internet is fine, just no texts or calls
newcomer
Posts: 15
Registered: ‎29-03-2013

Re: Texts and Calls aren't working.

I had none yesterday after noon, but today I have full signal but unable to receive or send anything, I live near brighton
Posts: 11,530
Registered: ‎06-08-2012

Re: Texts and Calls aren't working.

Hi, an unpleasant possibility - Data but no calls/texts is also a characteristic of a blocked phone. Is the phone new or secondhand? It's possibly worth checking if in doubt for £2 or so.
http://www.checkmend.com/uk/public_checking.html

Posts: 6,069
Kudos: 1,146
Best Answers: 439
Registered: ‎26-08-2011

Re: Texts and Calls aren't working.

Hello,

 

did you check the mast status near you? http://status.o2.co.uk/

 

Is it possible for you to try your sim in another phone? Or try another sim in your phone? This way we can narrow down which is causing the problem.

 

Have you made any recent changes to the phone that may have caused the problem?

 

What happens when someone tries to call you? and is this a problem with all numbers or just one person?

 

If you get back to us it will help greatly in diagnosing the problem