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newcomer
ganjybird
Posts: 4
Registered: ‎14-06-2013

Top up my phone and now it's saying I have no credit

Plz help I topped up my phone it said top up compleat but it's not showing up on my account how do I get my credit on my phone or have I just lost £15
lpsetterfield
Posts: 3,092
Topics: 385
Best Answers: 404
Registered: ‎24-07-2011

Re: Top up my phone and now it's saying I have no credit

Hello

 

How are you?

 

You are best contacting an agent on the link below:

 

https://giffgaff.com/support/ask

 

Hope you get it sorted. It can take up to 24 hours to get a reply.

 

Loz

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dabbler
imran27
Posts: 124
Registered: ‎15-12-2011

Re: Top up my phone and now it's saying I have no credit

Giffgaff has had some issues today
newcomer
ganjybird
Posts: 4
Registered: ‎14-06-2013

Re: Top up my phone and now it's saying I have no credit

I tryed this it keeps saying paste error report but I didn't get one
mykiel78
Posts: 11,907
Registered: ‎27-08-2012

Re: Top up my phone and now it's saying I have no credit

What does it say when you dial *100# for balance from your phone?

Also double check your payment history to see whether what you ordered was delivered.

Giffgaff had network issues today so that may be the cause.
glesgajohn
Posts: 292
Topics: 20
Kudos: 32
Best Answers: 10
Registered: ‎09-05-2012

Re: Top up my phone and now it's saying I have no credit

check ur payment history

https://giffgaff.com/account (my giffgaff)

if its went thro it will tell u there

its probably just waiting to update bcause all prob GG,s had today

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newcomer
zakglynn2010
Posts: 1
Registered: ‎18-08-2013

Re: Top up my phone and now it's saying I have no credit

I am having the same problem
sajsexy
Posts: 53
Topics: 1
Kudos: 7
Best Answers: 0
Registered: ‎27-07-2012

Re: Top up my phone and now it's saying I have no credit

Dial *100# to check your balance. I would recommend for you to wait untill the gg issue gets resolved so u get a cleare picture of what's happening with your credit
newcomer
ganjybird
Posts: 4
Registered: ‎14-06-2013

Re: Top up my phone and now it's saying I have no credit

It just saying my balance is 0.00 nothing at all but when I rang 43430 to top up it said top up compleat and my balance was £15 then it was gone
newcomer
ganjybird
Posts: 4
Registered: ‎14-06-2013

Re: Top up my phone and now it's saying I have no credit

I just checked my payment history it saying that I toped up today and it was delivered Today but still no credit