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newcomer
seanbrown14
Posts: 2
Registered: ‎12-09-2012

Top up voucher

I have been trying to top up my sons phone with a £15 voucher (which was bought last night) for a few hours now online. But every time I enter the voucher code it keeps saying its invalid .. Is anybody else having this problem
??
mykiel78
Posts: 11,385
Registered: ‎27-08-2012

Re: Top up voucher

Sorry mate. Vouchers can take a couple of tries. First clear your cache and cookies and try again if you are redeeming it online or use a different browser.

If that doesn't work dial 43430 from your phone to topup that way. Or use your phone app. Do check your payment history on "my giffgaff page" after every try to see if credit has been applied as the system can throw up a falls negative feedback sometimes.

It is definitely valid. Give it a couple of tries in 10-15minutes intervals.

See this link for more on topup problems

http://community.giffgaff.com/t5/Solve-your-questions/Why-has-my-top-up-failed/ta-p/3498263

If above fails, contact an agent here to help

https://giffgaff.com/support/ask/cant_topup_airtime

They will respond within 24hrs

All the best
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mary_r_t
Posts: 16,382
Registered: ‎24-01-2010

Re: Top up voucher

Is it showing at all in your payment history either as processing or accepted...?

https://giffgaff.com/orders/history

You might need to contact an agent for verification ad per this advice

http://community.giffgaff.com/t5/Solve-your-questions/Why-has-my-top-up-failed/ta-p/3498263#faq_no_1
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newcomer
seanbrown14
Posts: 2
Registered: ‎12-09-2012

Re: Top up voucher

Tried clear cache and cookies and using different browsers ,also voucher should be or would like to think its valid as I bought it myself for him and it was me that tried to top up for him (as I always do) .. Will try again in a hour or so if all fail will contact a agent ,thanks for the info and help .
mathew40
Posts: 39,382
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Best Answers: 4,022
Registered: ‎20-08-2012

Re: Top up voucher

Hi there and welcome to the community.
If you are having problems using your bank card,topping up with a voucher or buying a goodybag,please click onto the link below,thanks.

http://community.giffgaff.com/t5/Solve-your-questions/Why-has-my-top-up-failed/ta-p/3498263
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nanditam
Posts: 342
Topics: 0
Kudos: 12
Best Answers: 10
Registered: ‎23-01-2014

Re: Top up voucher

Hi Mate, Do not worry ..its a known glitch on GG when you try to topup using a credit/debit card/voucher .. you do face the issue sometime. But keep trying ..you will get thru soon ...
By the way I hope its an UK bank card as giffgaff doesn't except any other country's card.
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nanditam
Posts: 342
Topics: 0
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Registered: ‎23-01-2014

Re: Top up voucher

Also You can topup by voucher by Calling 43430
If this HELPS click the ORANGE KUDO STAR at the bottom right of the post !!  If your query is solved ACCEPT AS SOLUTION in my post !!

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nanditam
Posts: 342
Topics: 0
Kudos: 12
Best Answers: 10
Registered: ‎23-01-2014

Re: Top up voucher

Try using a different browser such as firefox or google chrome and clearing history, cache etc.
Try using the mobile site https://giffgaff.com/mobile (can be used on the PC).
If this HELPS click the ORANGE KUDO STAR at the bottom right of the post !!  If your query is solved ACCEPT AS SOLUTION in my post !!

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coywolf
Posts: 550
Topics: 3
Kudos: 34
Best Answers: 3
Registered: ‎07-09-2013

Re: Top up voucher

Hi there!you can also top up with your voucher by calling 43430.good luck.

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newcomer
jon_2014
Posts: 1
Registered: ‎22-01-2014

Re: Top up voucher

if uve just activated the sim then u av to wait 24 hours for it to activate