Help & Support

Posts: 6
Registered: ‎13-11-2012

Top up

I topped up this morning but it will not let me get on the internet
Posts: 26,860
Topics: 104
Kudos: 2,901
Best Answers: 644
Registered: ‎18-10-2013

Re: Top up

Try texting the word settings to 2020 also have you bought your goodybag to save money
Get a free giffgaff SimGet 5 pounds free click banner
Posts: 26,860
Topics: 104
Kudos: 2,901
Best Answers: 644
Registered: ‎18-10-2013

Re: Top up

Posts: 2,480
Topics: 7
Kudos: 133
Best Answers: 73
Registered: ‎15-09-2012

Re: Top up

try texting settings to 2020 or see one off these links depending on which mobile you have

Manual -
Android -
Jellybean -
BlackBerry -
I phone -
I phone4/4s -
I phone5 -
Nokia lumia -
I phone ios7 -
Nexus -
Get a free giffgaff Sim
Posts: 11,711
Topics: 31
Kudos: 1,003
Best Answers: 988
Registered: ‎05-01-2012

Re: Top up

Hi @deisekid

Ensure you have the correct apn settings, as you will need these settings to
set-up your phone before you can use the internet or MMS with the giffgaff network.
To get the settings please follow the link below to the settings guide to manually input your settings for your mobile, the guide contains settings for the most the most popular handsets e.g. iphones, blackberry's , Android & Windows.
Get a free giffgaff Sim
Posts: 1,907
Topics: 37
Kudos: 440
Best Answers: 40
Registered: ‎22-02-2013

Re: Top up

Hi, you need the correct data settings.
Please try putting data settings into your phone manually:

Username: giffgaff
Password: password
Posts: 3,130
Registered: ‎30-07-2013

Re: Top up

Is your sim fully activated..also have you the correct giffgaff apn settings
Posts: 2,150
Registered: ‎24-10-2011

Re: Top up

You need to text Settings to 2020, whereby you will receive a text message woth the option to install the multimedia and internet settings. Click on Install and straightaway you will be able to access the web.

Posts: 2,257
Topics: 19
Kudos: 114
Best Answers: 45
Registered: ‎25-08-2012

Re: Top up


did you get goodybag for existing credit?

Buying a goodybag from existing credit

did you installed giffgaff settings for internet and MMS?

Solved! Go to Solution. Please give me Kudos if I have helped you out

Get a free giffgaff Sim
Posts: 242
Topics: 18
Kudos: 19
Best Answers: 5
Registered: ‎07-03-2014

Re: Top up

[ Edited ]



The reason why your Internet isn't working might be because your APN settings haven't been set up yet. This means you need to go to change/introduce several things on your phone's settings to get access to the Internet.

Here there is a link with all the settings and how to set them up, depending on your phone brand.


I hope this helped you!

Have a good day :smileyhappy:

Get a free giffgaff Sim