Posts: 6
Registered: ‎13-11-2012

Top up

I topped up this morning but it will not let me get on the internet

All Replies
Posts: 45,542
Topics: 202
Kudos: 6,583
Best Answers: 1,362
Registered: ‎18-10-2013

Re: Top up

Try texting the word settings to 2020 also have you bought your goodybag to save money
Enjoy £5 free credit when you order a SIM Get a free giffgaff Sim
Posts: 45,542
Topics: 202
Kudos: 6,583
Best Answers: 1,362
Registered: ‎18-10-2013

Re: Top up

Posts: 3,300
Topics: 7
Kudos: 215
Best Answers: 106
Registered: ‎15-09-2012

Re: Top up

try texting settings to 2020 or see one off these links depending on which mobile you have

Manual -
Android -
Jellybean -
BlackBerry -
I phone -
I phone4/4s -
I phone5 -
Nokia lumia -
I phone ios7 -
Nexus -
Get a free giffgaff Sim
Posts: 13,686
Topics: 34
Kudos: 1,327
Best Answers: 1,177
Registered: ‎05-01-2012

Re: Top up

Hi @deisekid

Ensure you have the correct apn settings, as you will need these settings to
set-up your phone before you can use the internet or MMS with the giffgaff network.
To get the settings please follow the link below to the settings guide to manually input your settings for your mobile, the guide contains settings for the most the most popular handsets e.g. iphones, blackberry's , Android & Windows.
Click to get free Nano/Micro/Standard sim with £5 credit
Posts: 2,402
Topics: 45
Kudos: 556
Best Answers: 46
Registered: ‎22-02-2013

Re: Top up

Hi, you need the correct data settings.
Please try putting data settings into your phone manually:

Username: giffgaff
Password: password
Get a free giffgaff Sim
Posts: 4,656
Topics: 5
Kudos: 452
Best Answers: 35
Registered: ‎30-07-2013

Re: Top up

Is your sim fully activated..also have you the correct giffgaff apn settings
Posts: 2,373
Registered: ‎24-10-2011

Re: Top up

You need to text Settings to 2020, whereby you will receive a text message woth the option to install the multimedia and internet settings. Click on Install and straightaway you will be able to access the web.

Posts: 3,916
Kudos: 277
Best Answers: 76
Registered: ‎25-08-2012

Re: Top up


did you get goodybag for existing credit?

Buying a goodybag from existing credit

did you installed giffgaff settings for internet and MMS?

Solved! Go to Solution. Please give me Kudos if I have helped you out

Get a free giffgaff Sim
Posts: 251
Topics: 18
Kudos: 20
Best Answers: 5
Registered: ‎07-03-2014

Re: Top up

[ Edited ]



The reason why your Internet isn't working might be because your APN settings haven't been set up yet. This means you need to go to change/introduce several things on your phone's settings to get access to the Internet.

Here there is a link with all the settings and how to set them up, depending on your phone brand.


I hope this helped you!

Have a good day Smiley Happy

Get a free giffgaff Sim