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newcomer
Posts: 12
Registered: ‎06-11-2012
Best Answer

Topped up twice!!!!

I was topping up £15 and then I was debited £30 !!!! I can't afford that, I need it put back on my card :/ please help!
Best Answer
Chosen by topic author bleev1980
Posts: 2,343
Kudos: 346
Best Answers: 119
Registered: ‎30-11-2011

Re: Topped up twice!!!!

Ask an agent:

You can ask an agent as this is an account related subject. The agents should get back to you within 24 hours.
If your having problems with the agent link, ask an educator to fix your link.

Please visit the link below for a full guide on the subject.
https://giffgaff.com/support/ask

If you need anymore help feel free to message me.

I hope I have helped you today. Please show your respect to my answer by clicking the orange star in the bottom right of this post Smiley Happy

Oh and by the way, to save everyone's time, please accept my answer as a solution if I have helped you. Thanks a lot Smiley Very Happy

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Best Answer
Chosen by topic author bleev1980
Posts: 2,343
Kudos: 346
Best Answers: 119
Registered: ‎30-11-2011

Re: Topped up twice!!!!

Ask an agent:

You can ask an agent as this is an account related subject. The agents should get back to you within 24 hours.
If your having problems with the agent link, ask an educator to fix your link.

Please visit the link below for a full guide on the subject.
https://giffgaff.com/support/ask

If you need anymore help feel free to message me.

I hope I have helped you today. Please show your respect to my answer by clicking the orange star in the bottom right of this post Smiley Happy

Oh and by the way, to save everyone's time, please accept my answer as a solution if I have helped you. Thanks a lot Smiley Very Happy

thw
pupil
Posts: 160
Registered: ‎08-10-2010

Re: Topped up twice!!!!

Contact an agent and ask for a refund

Posts: 347
Topics: 17
Kudos: 12
Registered: ‎22-12-2011

Re: Topped up twice!!!!

if its a error on giffgaffs part, message an agent and explain as that is unfair, but make sure that u didnt accidently do it when clicking to top up (if you did it online).
counsellor
Posts: 4,277
Registered: ‎14-01-2012

Re: Topped up twice!!!!

pathfinder
Posts: 2,237
Registered: ‎11-03-2012

Re: Topped up twice!!!!

ask an agent to refund you. hopefully they may do it
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Posts: 381
Topics: 12
Kudos: 23
Best Answers: 10
Registered: ‎25-04-2012

Re: Topped up twice!!!!

did you put the auto topup option on because it will top up your account as soon as your balance is low. you will have to contact an agent as they are the only people who can actually do something about it
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Posts: 3,740
Topics: 11
Kudos: 243
Best Answers: 105
Registered: ‎06-11-2011

Re: Topped up twice!!!!

go here to contact a agenbt to see if you can get a refund mate http://bit.ly/giffgaffagent 

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motivator
Posts: 4,937
Registered: ‎11-01-2012

Re: Topped up twice!!!!

contact an agenr about this

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Posts: 229
Topics: 49
Kudos: 18
Best Answers: 9
Registered: ‎04-07-2012

Re: Topped up twice!!!!

This is something you will need to contact an agent about.

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