Help & Support

Reply
newcomer
teganweeaton
Posts: 2
Registered: ‎06-06-2012

Transferring my number from o2 to giffgaff

On wednesday i got my PAC code from o2 to transfer my number i used it and giffgaff then sent me an email saying that it was 'porting' but it has been 3 days now and my number still hasn't transferred. i can use the sim if i turn on my phone but it is not my original number it is the number i got with the new giffgaff sim. please help! i don't know what has went wrong i have paided for a goodybag and can't use it yet :smileysad:

maestro
rjh71
Posts: 1,673
Registered: ‎15-05-2012

Re: Transferring my number from o2 to giffgaff

The transfer normally takes up to one working day, and will usually have been completed by 9pm, however, it's highly likely there will be significant disruption to both your old and new connections during that time, so it's a good idea to make alternative contact arrangements until the port is complete. Ideally, you'll need to get your transfer request in before 3pm on the day before you want the transfer to take place.

Messages from Agents regarding your transfer will appear in the messages section of your My GiffGaff page. In some cases, you will also receive a message from your old network letting you know they've carried out their part of the transfer. There's a guide for this at http://bit.ly/giffgaffportin

If your handset is not working normally by 9pm on the confirmed day of the transfer, you should contact an Agent at http://bit.ly/giffgaffagent making sure you tell them:

i) Your old number
ii) Your current GiffGaff number
iii) At least one alternative contact number
iv) The PAC from your old network
enigma
jumbo4
Posts: 15,353
Registered: ‎30-10-2011

Re: Transferring my number from o2 to giffgaff

dugblare
Posts: 11,815
Kudos: 1,329
Best Answers: 1,078
Registered: ‎21-10-2011

Re: Transferring my number from o2 to giffgaff

If you are still having difficulties  then click on 'submit a private question link below and be sure to include the following information:

• Existing mobile number
• New mobile number
• Alternative contact number
• PAC code

Ask an Agent Here


 

Get a free giffgaff Sim
endorphin
Posts: 42,378
Kudos: 8,266
Best Answers: 6,102
Registered: ‎01-04-2011

Re: Transferring my number from o2 to giffgaff

Are you able to make and receive calls with the gg number ?

What number does it show on your giffgaff homepage?
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
cpc464
Posts: 1,390
Topics: 19
Kudos: 220
Best Answers: 71
Registered: ‎17-07-2011

Re: Transferring my number from o2 to giffgaff

I know there have been problems but I would definitely contact an agent
If I helped you PLEASE click my Gold star :smileyhappy: - Thankyou
Get a free giffgaff Sim
hussainx
Posts: 795
Topics: 6
Kudos: 50
Best Answers: 5
Registered: ‎01-04-2012

Re: Transferring my number from o2 to giffgaff

ask an agent when they expect the trasnfer will be complete
If I have been helpful, please give me Kudos, click on the star on the left hand side :smileyhappy:
Get a free giffgaff Sim
graduate
pad4
Posts: 1,200
Registered: ‎28-05-2012

Re: Transferring my number from o2 to giffgaff

You should contact the agents to look into this for you
Get a free giffgaff Sim
mollycat13
Posts: 394
Topics: 8
Kudos: 69
Best Answers: 20
Registered: ‎21-10-2011

Re: Transferring my number from o2 to giffgaff

When you filled in the form with your PAC code, what date did you choose as your transfer date?

 

What day and rough time did you fill the form? reason I ask is if it was after 3pm, you cannot have a next day transfer.

 

Did you get a reply from an agent confirming that your port would happen on your chosen date? check here http://giffgaff.com/support/questions

 

Have you lost service on your O2 sim card yet?

Get a free Giffgaff Sim