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newcomer
johnrturner
Posts: 13
Registered: ‎30-12-2010
Best Answer

Unable to login - Wrong credentials

[ Edited ]

Hi


Ive purchased a new computer and it is not lettting me log onto any of my accounts
It says "Unable to log in - wrong credentials"

I am able to log in on my old desktop no problem I have checked user name and passwords are identical

Ive downloade firefox and I can logon in there no problem.

 

I was internet explorer 9 downgraded to 8 still wont let me in

 

I would be gratefull if anyone could help me out with this 

 

I dont want to have to load up firefox so I can log on to my giffgaff accounts Ive also tried google chrome and that wont let me in.

 

Regards

John

andylamb
Posts: 11,243
Kudos: 1,987
Best Answers: 842
Registered: ‎02-05-2010

Re: Unable to login - Wrong credentials

Check that the system date on the computer is correct. Very important.

 

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newcomer
johnrturner
Posts: 13
Registered: ‎30-12-2010

Re: Unable to login - Wrong credentials

Yes system date is okay but still not letting me log on Thanks
chubuking
Posts: 6,858
Topics: 322
Kudos: 833
Best Answers: 127
Registered: ‎10-02-2011

Re: Unable to login - Wrong credentials

seems weird have you tried firefox ? :smileytongue:

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i always try to give to correct answer so please kudos and accept as solution when i do
rookie
ras1960
Posts: 90
Registered: ‎26-10-2010

Re: Unable to login - Wrong credentials

have you tried deleting the history and ensuring that the internet explorer 9 is set for safe networks?

newcomer
johnrturner
Posts: 13
Registered: ‎30-12-2010

Re: Unable to login - Wrong credentials

Yes firefox lets me log on okay but I would rather log on from explorer

alweb
Posts: 10,844
Topics: 36
Kudos: 1,103
Best Answers: 457
Registered: ‎25-01-2011

Re: Unable to login - Wrong credentials

try clearing your history on your computer then try to log in again

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newcomer
johnrturner
Posts: 13
Registered: ‎30-12-2010

Re: Unable to login - Wrong credentials

Just tried that still the same

expert
samsams88
Posts: 3,120
Registered: ‎19-04-2011

Re: Unable to login - Wrong credentials

Try clearing all browsing stuff (except bookmarks - if you want to keep them) and then trying. Also try several more times after the first declination (just keep pressing login) :smileyhappy:
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newcomer
tinaguthrie
Posts: 6
Registered: ‎29-10-2010

Re: Unable to login - Wrong credentials

when i use internet explore i get the same message on all four of my familys sims card one day it works then it dont when i use crome it works first time dont no whats going on IE always worked before