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newcomer
aale
Posts: 41
Registered: ‎09-12-2010
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VOUCHER NOT WORKING

Guys i just bought my first top up voucher to activate the sim.

On the voucher there is only one serial number which is not 16 digit and it says it is not the right format.

there is nothing else on the voucher though but the serial number.

please help.

thanks

expert
nnj10
Posts: 2,177
Registered: ‎26-07-2010

Re: VOUCHER NOT WORKING

Where did you buy your voucher from?

It should have 16 digit PIN which you use to activate.

johnnylager
Posts: 7,340
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Registered: ‎03-11-2010

Re: VOUCHER NOT WORKING

what voucher was it?

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newcomer
aale
Posts: 41
Registered: ‎09-12-2010

Re: VOUCHER NOT WORKING

i bought is from a paypoint, and have it in front of me.

it just says 10.00 pounds.

serial number

expiry date

and then the get 100 minutes..........

 

just that.

what should i do now? no 16 digit

johnnylager
Posts: 7,340
Topics: 49
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Registered: ‎03-11-2010

Re: VOUCHER NOT WORKING

did you ask for an o2 or giffgaff voucher then?

 

or just a top up voucher, maybe you have the wrong one?

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darrenpainter
Posts: 24,150
Kudos: 12,765
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Registered: ‎09-07-2010

Re: VOUCHER NOT WORKING

[ Edited ]

You say its from a Paypoint

Is it a giffgaff voucher like this

 

Example image from page 2 of

http://community.giffgaff.com/t5/Welcome-and-News/eVouchers-roll-out-plan/td-p/13887

johnnylager
Posts: 7,340
Topics: 49
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Registered: ‎03-11-2010

Re: VOUCHER NOT WORKING

 


aale wrote:

i bought is from a paypoint, and have it in front of me.

it just says 10.00 pounds.

serial number

expiry date

and then the get 100 minutes..........

 

just that.

what should i do now? no 16 digit


That makes me think its the wrong one

 

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newcomer
aale
Posts: 41
Registered: ‎09-12-2010

Re: VOUCHER NOT WORKING

no it is not like that.

but IT SAYS GIFFGAFF ON TOP

this is what i asked for, not O2

johnnylager
Posts: 7,340
Topics: 49
Kudos: 1,158
Best Answers: 293
Registered: ‎03-11-2010

Re: VOUCHER NOT WORKING

[ Edited ]

it sounds like it just has the serial number on it???

 

i'd go back to the shop

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newcomer
aale
Posts: 41
Registered: ‎09-12-2010

Re: VOUCHER NOT WORKING

yes but it doesnt look like the attached picture at all. it is a whole different thing

but still giffgaff logos and description.

whatever i will go back now but i dont think they will change it for me.

i will let you know if i need further assistance.

thanks