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newcomer
aaron41
Posts: 1
Registered: ‎04-11-2013
Best Answer

WHY CANT I TOP UP WITH VOUCHER AFTER ACTIVATING SIM AND WHY IS 43430 UNAVAILABLE

I have just activated my sim online i cannot top up using voucher nor can i ring 43430 as it does not connect. i wish i hadnt bothered. My girlfriend is having same problem. What a waste if time and money of which i will want refunded if i cannot use them
pioneer
sleeco
Posts: 2,219
Registered: ‎19-10-2010

Re: WHY CANT I TOP UP WITH VOUCHER AFTER ACTIVATING SIM AND WHY IS 43430 UNAVAILABLE

sloz
Posts: 46,209
Registered: ‎27-11-2009

Re: WHY CANT I TOP UP WITH VOUCHER AFTER ACTIVATING SIM AND WHY IS 43430 UNAVAILABLE

Hi Aaron , you need to top up during the activation proccess to complete it
So you haven't yet activated your sim
Here's the proccess for activating a sim with a voucher


You can activate with a voucher, but you can't buy a goodybag during activation,
You need to add the credit first and then convert the credit into a goodybag

Log in here
Http://j.mp/activate_sim

Put the 6 digit activation code in
And click continue

Where it says " if you have a top up voucher" click
Select ( desktop browser) or
Airtime credit ( mobile browser)

The next page will have your personal information details
Change or edit if necessary
( put your date of birth in)
And click continue

On the next page, put your 16 digit top up voucher code in the box provided and click " redeem"

Your account will then begin to activate, if you check here
Http://giffgaff.com/dashboard/?m=0
It'll say "activation in progress"
When that message disappears (usually within 30 minutes) and is replaced with your credit, you can then convert it into a goodybag/gigabag

Easiest way to buy a goodybag with airtime credit

make sure you've got enough airtime credit to buy the goodybag you want, dial *100# to check

CLICK ONE OF THE LINKS CORRESPONDING TO THE BAG YOU WANT

AND LOG IN IF ASKED

http://j.mp/5_hokey
http://j.mp/7-50_bag
http://j.mp/10_bag
http://j.mp/12_bag
http://j.mp/15_bag
http://j.mp/20_bag
http://j.mp/5_00giga
http://j.mp/7_50giga
http://j.mp/12_50giga

Goodybags plus blackberry
http://j.mp/7-50_hokeybb (£5 hokey + £2.50 bb)
http://j.mp/10_bagbb ( £7.50 bag + £2.50 bb)
http://j.mp/12-50_bagbb (£10 bag + £2.50 bb)
http://j.mp/14-50_bagbb (£12 bag + £2.50 bb)
http://j.mp/17-50_bagbb (15 bag + £2-50 bb)
http://j.mp/22-50_bagbb (£20 bag + £2.50 bb)

And click confirm order to buy

Those short cut links will take you to the final confirmgtion page, it over-rides any browser incompatibility

Always a good idea to dial *100*7# to check if the goodybag has been applied
nerakb
Posts: 19,568
Registered: ‎22-01-2012

Re: WHY CANT I TOP UP WITH VOUCHER AFTER ACTIVATING SIM AND WHY IS 43430 UNAVAILABLE

Did you top up during your part of the activation proces?If you didn't,your sim won't activate.You'll have to go through the process again and use your voucher during the process.

Once you've done your part of the activation process and activation has fully completed-this should take about 30 minutes after you've done your part including topping up-you'll be able to top upusing a voucher by calling 43430.

Please remember to mark a post "Best Answer" which appropriately answers your question/query.Please remember to also award kudos to posts you've found helpful/useful.

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lawli56
Posts: 2,450
Topics: 18
Kudos: 371
Best Answers: 166
Registered: ‎28-04-2013

Re: WHY CANT I TOP UP WITH VOUCHER AFTER ACTIVATING SIM AND WHY IS 43430 UNAVAILABLE

[ Edited ]

Check your dashboard to see if your sim is activated - your number will be below your username.

 

https://giffgaff.com/dashboard

 

 

If not then check your payment history to see if the transaction went through.

 

https://giffgaff.com/account

 

 

It can take up to 24 hours for a sim to activate although it's usually much quicker. If you didn't top up when you activated then your sim isn't activated and you will have to repeat the process correctly.

~*Celia*~ If I helped, please mark this answer as 'Solution Accepted' and give kudos! . Thanks.

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former giff-staffer
christian_b
Posts: 10,255
Registered: ‎13-04-2012

Re: WHY CANT I TOP UP WITH VOUCHER AFTER ACTIVATING SIM AND WHY IS 43430 UNAVAILABLE

Moved to Help

 Read my Obsessions blog and Guilty Pleasures blog

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associate
blueg000
Posts: 1,080
Registered: ‎12-08-2013

Re: WHY CANT I TOP UP WITH VOUCHER AFTER ACTIVATING SIM AND WHY IS 43430 UNAVAILABLE

Could take 24HR to activate
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