on 19-06-2012 15:10
£15 was taken from my bank account by "giffgaff.co.uk online store" this month.
It is very strange. I checked my bank statement yesterday. There are extra £15 was took by "giffgaff.co.uk" for no reason. I have used the £10 goodybag for four months; I topped up every month by my debit card, when the goodybay is expired. The goodybag money is usually took by the "giffgaff.com online store" . But this month two amounts of money have been taken by giffgaff.com (£10 goodybag) and giffgaff.co.uk (£15).
I need to find out the reason. If it is wrong charge, I want my money back.
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on 19-06-2012 15:11
if they are no help, your bank might be able to help you do a chargeback on the funds. you would have to ask them.
but get in contact with the agents first.
19-06-2012 15:12 - edited 19-06-2012 15:12
Contact an Agent http://bit.ly/giffgaffagent
This looks like a Spam to me. Its Giffgaff.com...not .uk...so that might be fake
on 19-06-2012 15:13
on 19-06-2012 15:14
An agent will get back to you within 24 hours.
on 19-06-2012 15:16
I have checked my payment history. there is no any payment is £15.
I sent a message to the agent today morning; but I haven't got the reply yet. I cannot open the agent ask page now.