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jwwandalec
Posts: 5
Registered: ‎19-06-2012
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WRONG charge by "Giffgaff.co.uk online store"

£15 was taken from my bank account by "giffgaff.co.uk online store" this month.

 

It is very strange. I checked my bank statement yesterday. There are extra £15 was took by "giffgaff.co.uk" for no reason. I have used the £10 goodybag for four months; I topped up every month by my debit card, when the goodybay is expired. The goodybag money is usually took by the "giffgaff.com online store" .  But this month two amounts of money have been taken by giffgaff.com (£10 goodybag) and giffgaff.co.uk (£15).

 

I need to find out the reason. If it is wrong charge, I want my money back.  

shazmitch
Posts: 1,538
Topics: 9
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Best Answers: 74
Registered: ‎15-07-2010

Re: WRONG charge by "Giffgaff.co.uk online store"

you need to contact an agent and ask them whats gone on.

if they are no help, your bank might be able to help you do a chargeback on the funds. you would have to ask them.

but get in contact with the agents first.
seer
giffgafful
Posts: 16,627
Registered: ‎08-07-2010

Re: WRONG charge by "Giffgaff.co.uk online store"

Have a look under My giffgaff's transaction history page. In the event of an error, you will need to contact an agent using the link under My giffgaff.

morvin
Posts: 28,544
Registered: ‎16-02-2011

Re: WRONG charge by "Giffgaff.co.uk online store"

[ Edited ]

Contact an Agent http://bit.ly/giffgaffagent

This looks like a Spam to me. Its Giffgaff.com...not .uk...so that might be fake

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counsellor
apjenno
Posts: 4,277
Registered: ‎14-01-2012

Re: WRONG charge by "Giffgaff.co.uk online store"

You would have to Contact an agent http://giffgaff.com/rightnow/ask
pablo7
Posts: 1,840
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Registered: ‎02-04-2011

Re: WRONG charge by "Giffgaff.co.uk online store"

Thats not good - get onto an agent ASAP
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ingasop
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Registered: ‎11-05-2012

Re: WRONG charge by "Giffgaff.co.uk online store"

What does your payment history say?
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anees_mahmood
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Registered: ‎18-01-2012

Re: WRONG charge by "Giffgaff.co.uk online store"

You must contact an agent about this issue who will look into your account and check for you. Only agents are able to refund you. Contact an agent here:
http://bit.ly/giffgaffagent

An agent will get back to you within 24 hours.
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newcomer
jwwandalec
Posts: 5
Registered: ‎19-06-2012

Re: WRONG charge by "Giffgaff.co.uk online store"

Hi

 

I have checked my payment history. there is no any payment is £15.

I sent a message to the agent today morning; but I haven't got the reply yet. I cannot open the agent ask page now. 

 

Thanks

aaronjlaw
Posts: 3,536
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Registered: ‎15-05-2011

Re: WRONG charge by "Giffgaff.co.uk online store"

Sounds like a job for an agent but it does seem odd.
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