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newcomer
lydiakelly
Posts: 1
Registered: ‎31-12-2013

Why isnt my goodybag working?

I bought the £12 goodybag on tuesday, yet when i woke up this morning it's not working, and I just really don't understand? Please help!x
sloz
Posts: 45,929
Registered: ‎27-11-2009

Re: Why isnt my goodybag working?

Hi is there any sign of it on your my giffgaff page
Http://j.mp/my_giff

And does it say delivered in payment history
Http://giffgaff.com/account
aaabzx3
Posts: 15,867
Topics: 374
Kudos: 937
Best Answers: 251
Registered: ‎19-08-2010

Re: Why isnt my goodybag working?

is your goodybag showing on my giffgaff?
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william_knapman
Posts: 1,180
Topics: 1
Kudos: 259
Best Answers: 55
Registered: ‎18-10-2013

Re: Why isnt my goodybag working?

are your sorted now?

it could be signal / service issues

w69d
Posts: 22,580
Registered: ‎20-12-2011

Re: Why isnt my goodybag working?

hi,do you already have a Live Goodybag which needs to expire before that new one can start ?
what does your my giffgaff and payment history page show
http://giffgaff.com/dashboard/?m=0
https://giffgaff.com/orders/history

does your Goodybag show from your phone
*100*7# Goodybag minutës balance
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newcomer
natman99
Posts: 1
Registered: ‎28-01-2014

Re: Why isnt my goodybag working?

i also bought a gudybag 5pound and wen i woke up it all so had gon to o.oo?
w69d
Posts: 22,580
Registered: ‎20-12-2011

Re: Why isnt my goodybag working?

hi @natman99

if you bought a £5 Goodybag then your airtime credit would be zero ,as Goodybags don't increase your airtime credit

check your £5 Goodybag
here *100*7# Goodybag minutës balance
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m_morley
Posts: 4,053
Topics: 3
Best Answers: 49
Registered: ‎28-01-2012

Re: Why isnt my goodybag working?

Please elaborate on the not working with a how it is not working explanation

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rajaraman
Posts: 370
Topics: 6
Kudos: 8
Best Answers: 5
Registered: ‎24-01-2014

Re: Why isnt my goodybag working?

what is not working mate? Calls / texts / minutes?

Please refer to the detailed Settings for ALL phone models
http://community.giffgaff.com/t5/Settings-for-your-device/tkb-p/phone_settings
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